Print Customer Service Representative

Print Customer Service RepresentativeDescription -This is an Order Fulfilment role and Supply Management within the US Customer Operations Indirect team. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, collaboration with Response Planning to enable HPs financial objectives.Responsibilities: Responsible for orders to be processed effectively and efficiently; ship and deliver per business and partner expectations, including shipment track & trace to delivery and invoice.Acts as a first point of contact for regular, on-going customer accounts for daily operational matters.Ensure orders are executed to meet service level agreements and supply chain requirements to deliver exceptional customer experienceResolves operational issues that may arise from the end-to-end Supply Chain process (e.g., order status, returns, and deliveries, invoicing, and financial post- sales programs).Engages cross-functionally to resolve issues (e.g., sales teams, other supply chain, logistics, finance, compliance) as they relate to customer needs.Drives efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.Represents team as a subject matter expert on internal processes to other functions and organizations.Accountable to manage and action operational metrics to deliver efficienciesStrong collaboration withs Sales, AOM and PartnerSupply ManagementEducation and Experience Required: First level university degree or equivalent experience.Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).Knowledge and Skills: Advanced communication skills with ability to convey impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and comprehension.S4 Knowledge is required.Mastery in problem-solving and analytics.Broad knowledge of the end-to-end process of Supply Chain operations.Demonstrated teamwork and collaboration skills.Ability to structure and apply developed organizational skills to manage daily operational issues.Demonstrated leadership skills with independent judgementAbility to make decisions with limited information and translate it into proper level of communication as requiredAdvanced excel and power point knowledgeAdvanced analytical skills to use Digital Supply Chain tools to identify process opportunities and drive actions. Job -Supply Chain & OperationsSchedule -Full timeShift -No shift premium (Mexico)Travel -Relocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.