Sales Support Specialist

Sales Support SpecialistDescription -Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.Responsibilities: Verify customer information on orders being reviewed by the store to enable the order to proceed successfully or to be worked further by our Fraud Prevention Team Handle customer complaints about delays due to our review processes  Collaborate with other departments and support groups (e.g., internal sales, operational support, and credit team) to resolve routine to complex issue  Follow HP.com Store order review workflows and guidelines  Review agent order comments to determine customer history  Remove Pre-Authorizations from order declines  Log and action customer reports of fraudulent activity  Work all tasks assigned with excellence and on time  Report any customer pain points observed, store pricing issues and other areas of opportunity for improvement  Collaborate with team on quality improvement initiatives.Analyzes sales data and compiles information for reports (e.g., pipeline forecasting, quality assurance); identifies trends and makes observations.Manages day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., specialized product builds, performance reports, data analysis); handles multiple moderately complex customer accounts.May mentor non-exempt level team members on day-to-day activities.Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.Resolves order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).Education and Experience Required:  2-year university degree or equivalent experience. Minimum of 2 years experience in a transnational company. Typically, 2+ years experience in a customer service role. Confident in using Microsoft Office Package (especially Excel) and Basic computer troubleshooting. Knowledge and Skills Required  Excellent English fluency and communication skills required, both written and speaking.Strong teamwork skills Strong customer service and negotiation skills  Advanced problem-solving and analytical skills  Computer proficiency, experience with business applications  Self-starter and quality driven  Interest in accomplishing goals, exceeding expectations and being proactive.Excellent attendance and timeliness Focused on career and talent development. Able to maintain active communication with other team members.  Additional requirements in case of Work from Home option: ·      Stable Internet speed minimum of 30 MB to individually work.  ·      To have a quiet, private, ergonomically friendly and separate/reserved place to work. Job -Sales OperationsSchedule -Full timeShift -No shift premium (Costa Rica)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.