Marketplace Customer Experience Business Manager

Marketplace Customer Experience Business ManagerDescription -Today HP is a $50+ billion fortune 50 company with around 50,000 employees worldwide across 190 countries. HP is about innovation, it is who we are and what we have been doing since 1939, and we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world. HP is a large global company with many exciting opportunities to further your career, a successful candidate will demonstrate the below personalities and work ethic:A run to the fire, growth mindsetA never-accept-less work ethicAn innovative and analytical spiritA relentless craving to push past your limits and try new things.If this sounds like you, read on and let’s speak soon.Marketplace Customer Experience (CX) Business ManagerApplies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Responsibilities:Understand CX key pain points and customer E2E shopping experienceIdentify CX issues on Marketplaces for HP Product LinesWork with Marketplaces to develop and implement actions to improve online CXSupport and collaborate with country specialists (Online Leads, RAMs)Collaborate internally (country retail sales, category) and externally (3rd party agencies)Dive deep in data, information and reporting to provide high level insightsMonitor and analyze results to define next stepsEstablish good internal and external communicationSupports sales by analyzing opportunities, and communicating sales collateral within their area of focus. May be brought in by partner to sell HP brand to end customers.Achieves assigned quota for HP assigned products , services, and software.Transactional selling working within a team of selling professionals.Ensures partners are compliant with legal and SBC practices.Education and Experience:University or Bachelor’s degree preferred.Typically 3-5 years of selling or program management experience at end user account or partner level.Experience developing positive relationships and solving customer problems.Knowledge and Skills:Understanding of the IT industry, competing vendors, and the channel, including competitive positioning.Understanding of HP’s organization & operations, including key business rules, partner segmentation, key programs & initiatives, structure.Understanding of a select set of HP's products, software, and services. Able to communicate the strengths of HP's offerings, and overcome objections.Effectively sells HP offerings by building strategic relationships with partner contacts; and promoting HP programs and offerings.Develops account plans with partner to grow HP's share of the business.Partners effectively with others to ensure coordinated, efficient account management.Understanding of pipeline management basics and ability to explain benefits to partners.Job -SalesSchedule -Full timeShift -No shift premium (Spain)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.