Partner Service Delivery Manager with German and English (Temporary Position)

Partner Service Delivery Manager with German and English (Temporary Position)Description -*Please be informed that this is a temporary position for 2 years!Job scope/summary:  Manage all operational matters and quality performance related to assigned PPS channel partners.    Job specifics/responsibilities:  New Partner Setup  Educate partners – self sufficiency/engagement model   Deliver operational trainings (Ops guide, how to interface with HP, etc.)  Communicate Ops guide changes, program changes, etc.  Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.  Ensure a close working relationship with assigned accounts.   Ensure assigned partners make correct financial warranty claims where applicable  Ensure all assigned accounts are meeting operational targets within Accreditation metrics  Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers.   Take ownership of partner issues and work to satisfactory resolution  Support and motivate channel Partners to achieve end results  Help to drive operational improvements for assigned accounts  Act as escalation point for all partner escalations  Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers   Develop a very close working relationship with (country/region) channel team, attending all reviews when required    Key deliverables/accountabilities:  Ensure that assigned channel partners deliver high quality services to customers    Education (degree) and professional experience required:  Bachelor/Master in Business or related  Experience in virtual team environment  1-2 years of experience in service delivery is an advantage  Understanding of channel partner business model is an advantage    Other requirements:  Fluent in written and verbal English and German is a must   Personal skills and qualities:  Strong communication skillsPositive can-do attitudeCustomer centric approach  Out of the box thinking – able to find solutions  Influencing skills; Excellent teamwork skills    Able to apply tools and technology to produce results   Able to understand global business processes and identify impact of change  Able to work in a pressured environment working to tight timescales  Ability to generate strong relationships internally and externally  Ability to identify potential issues early on and work them to a satisfactory conclusion  Ability to operate effectively within a virtual (cross-cultural) team  Organized and methodical approach , analytical skills  Self-motivated  Team player    Technical skills (procedures and documents the employee has to be acquainted with):  MS Office  Reporting tool /Data management  We love our work environment and career growth journey. We think you will too:Inspirational and collaborative team that supports your growthVarious career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)The great professional exposure with a wide range of collaborators (e.g. HP partners, other HP business and sales functions, higher management) empowers you to have a meaningful impactWhat do we offer:Additional medical insuranceLife insuranceAdditional days paid leaveFood vouchersWellness program (incl. Multisport cards)Work-life balance support including work from home opportunities*Please be informed that this is a temporary position for 2 years!We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.#LI-POSTJob -ServicesSchedule -Full timeShift -Standard Shift (Bulgaria)Travel -NoRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.