Partner Service Delivery Manager with English (Maternity Cover)

Partner Service Delivery Manager with English (Maternity Cover)Description -Job scope/summary:Manage all operational matters and quality performance related to assigned PPS channel partners.Job specifics/responsibilities:New Partner SetupEducate partners – self-sufficiency/engagement model.Deliver operational trainings (Ops guide, how to interface with HP, etc.)Communicate Operations Guide changes, program changes, etc.Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.Ensure a close working relationship with assigned accounts.Ensure assigned partners make correct financial warranty claims where applicableEnsure all assigned accounts are meeting operational targets within Accreditation metricsEnsure assigned partners deliver high quality customer satisfaction in service delivery to customers.Take ownership of partner issues and work to satisfactory resolutionSupport and motivate channel Partners to achieve end resultsHelp to drive operational improvements for assigned accountsAct as escalation point for all partner escalationsWork under own initiative and take ownership of issues, ensuring best in class support to partners and customersDevelop a very close working relationship with (country/region) channel team, attending all reviews when requiredKey deliverables/accountabilities:Ensure that assigned channel partners deliver high quality services to customersWorking relationships:InternalPPS EMEA CSS RSPM Team;PPS EMEA CSS Region/Sub-region/Country/Tower TeamsExternalChannel Partners RepresentativesEducation (degree) and professional experience required:Bachelor/Master in Business or relatedExperience in virtual team environment1-2 years of experience in service delivery is an advantageUnderstanding of channel partner business model is an advantageOther requirements:Fluent in written and verbal English is a must.Fluency in other European languages is an advantagePersonal skills and qualities:Strong communication skills; Positive can-do attitude; Customer centric approachOut of the box thinking – able to find solutionsStrong communication and influencing skills; Excellent teamwork skills Able to apply tools and technology to produce resultsAble to understand global business processes and identify impact of changeAble to work in a pressured environment working to tight timescalesAbility to generate strong relationships internally and externallyAbility to identify potential issues early on and work them to a satisfactory conclusionAbility to operate effectively within a virtual (cross-cultural) teamOrganized and methodical approach, analytical skillsSelf-motivatedTeam playerTechnical skills:MS OfficeReporting/Data management/Business analyses will be considered an advantage.We love our work environment and career growth journey. We think you will too:Inspirational and collaborative team that supports your growthVarious career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)The great professional exposure with a wide range of collaborators (e.g. HP partners, other HP business and sales functions, higher management) empowers you to have a meaningful impactWhat do we offer:Additional medical insuranceLife insuranceAdditional days paid leaveFood vouchersWellness program (incl. Multisport cards)Work-life balance support including work from home opportunities*Please be informed that this is a maternity cover position!We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.#LI-POSTJob -ServicesSchedule -Full timeShift -Standard Shift (Bulgaria)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.