Software Engineer

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job DescriptionBuild something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys is a leading provider of cloud-based Customer Experience (CX) services, completely transforming interactions on a global scale. Join our passionate team and be part of shaping and maintaining our top-notch CI/CD pipeline, deploying hundreds of services across the globe.As a Software Developer within the Digital Messaging team at Genesys, you'll play a pivotal role in enabling digital communication channels vendors such as Facebook, WhatsApp, Instagram, and Open. You'll be responsible for handling conversations across various messaging platforms, ensuring seamless customer experiences at scale.The Software Engineer will help design and implement features in a cloud-based web architecture as part of a scrum development team. The Software Engineer is expected to be results/outcome-driven and self-motivated, and they should have experience with Java and software engineering principles.Responsibilities / Job Duties:Write and deploy quality production code in a cloud-based micro-service architectureUnderstand the need for automation testingStay current with industry developments and new trendsCommunicate and collaborate with QA and Development on tasksAdhere to Genesys Code of Business Conduct and EthicsRequired Qualifications:3+ years’ experience in software engineering and Java or other high-level languageExperience with fault-tolerant programmingDemonstrable understanding of scalability and availability in distributed systemsWorking experience with REST API back-end servicesA robust data-driven/fact-based decision-makerPrefers working in a fast-paced environmentExperience working with remote engineering teamsEffective verbal and written communicatorStrong collaboration and listening skillsThe ideal candidate would also have experience with:Amazon Web Services (Dynamo, S3, SQS, SNS, etc.)Java      TypescriptGitOur Benefits:Flexible work schedules and work-from-home optionsDevelopment and career growth opportunitiesExcellent pension schemeBonus schemeHealth InsuranceIncome Protection & Life AssuranceFamily-friendly leave allowances, including paid maternity and paternity leave.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.