Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys is building out its external communications team in EMEA to grow awareness for the future of customer and employee experience. The comms team is passionate crew with a culture based on trust that supports healthy discussion, debate, and even disagreement.We’re driving change and embrace the opportunities to share it broadly. The Director of EMEA External Communications position is a role and opportunity for the right person to create new programs that bring customer and employee experience stories to life. The successful candidate will serve on the external communications leadership team and create a high-impact public and media relations strategy driving results about the company, its business success, employer brand, and technical innovation. Success in this role requires the ability to establish a vision for external communications and manage it through periods of rapid growth.The ideal candidate has proven success leading an enterprise tech external communications program, providing counsel to executive stakeholders and developing a strategy with a high-performing team. Key Responsibilities:Sets external communications strategy, aligns function with corporate strategy, and creates formal networks within the company to successfully executeDevelop and scale a program to showcase the company’s success that will further establish it as the leader in experience orchestrationFacilitate communications programs around some of the company’s most strategic activities and regional initiatives in EMEA, focusing on UK&I, DACH and France as core markets Counsel and support our EMEA leadership team on sensitive communications issues, such as potential crisis communications or corporate development initiativesManage external EMEA PR agencies and drive successful media strategies to generate company awareness and increase relevance with targeted business and technology pressCraft effective net new messaging and positioning for projects or moments with a clear understanding of the context around messaging, such as competitors, risks, etc.Create frameworks to guide decisions around significant and unique issues where analysis of situations require an evaluation of intangibles and exercises impeccable independent judgment to obtain resultsMinimum Qualifications:12+ years of public relations experienceExperience in B2B technology communicationsExcellent mentorship/leadership skills and with a team player mentality; leads by example embodying accountability and transparency with peers, colleagues, and leadershipImpeccable attention to detail, understanding of enterprise technology and current consumer trends, and ability to communicate complex topics effectivelyAbility to work in a collaborative environment while also working independently and autonomously in a fast-paced, deadline-oriented environmentExceptional written and verbal communication skills with a demonstrable strength in writing clear and impactful external communications, including press releases, media statements, thought leadership, etc.Bilingual or multi-lingual capabilities are preferred About GenesysEvery year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive and hyper-personalized experiences to deepen their customer connection across every marketing, sales and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology into a modern revenue velocity engine, Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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