Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Role:As a Security Operations Engineer, you will be responsible for providing advanced information security operational support for our global, 24x7 IT environment. This position is responsible for operating and maintaining a proactive security environment using traditional and next generation threat detection tools to enable Genesys Cloud Services, Inc. to stay ahead of real-world threats and attacks. Essential Duties & Responsibilities: Design, operate, manage, and optimize a suite of security solutions including SIEM, CASB, EDR, SOAR, UEBA, CSAM, Vulnerability scanning, and UEM including backend infrastructure.Collaborate with our business partners, Cyber Security Incident Response Team (CSIRT) and internal IT teams to prioritize and manage issues while supporting a unified approach to cybersecurity.Oversee and maintain global web content filters, DLP systems, and communications compliance measures to safeguard communications, and protect sensitive data.Implement, manage, and maintain next-generation endpoint security tools, policies and distribution.Manage the operation of a global network of log forwarders, log collection, as well as logging standards.Create and maintain operational documentation.Preferred Experience:2+ years of hands-on Linux/Unix and Windows server administration experienceMinimum 1-3 years of experience with IT Security-related standards and technologies.Minimum 1-3 years of experience in IT Infrastructure and systems.Working knowledge of Windows, MacOSX, Linux and networking.Ability to work in large global environments spanning multiple time zones.Must be available for occasional international and domestic travelMust be available for on-call duties and work outside of regular business hoursIdeal Personal Characteristics:Strong communication skillsStrong problem-solving skillsFlexible and responsive to changing situationsAbility to work independently and as part of a teamIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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