Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?At the root of Genesys is empathy, or our passion for our customers, users, and employees—it's the basis for how we operate. As the leader of our global User Experience (UX) and Design team of 80+ professionals, you’ll be helping create a whole new genre within the Customer Experience industry, Experience as a Service.Connections matter, at certain times with greater importance. Whenever the moment, our technology facilitates those connections creating Experience as a Service. As we continue to grow, we are seeking a senior UX Leader to shape the future of the UX and design practice, partnering closely with our product and engineering teams in the next evolution of UX and design.Summary:The SVP of User Experience (UX) and Design will lead all aspects of the user experience across the Genesys product portfolio: a) Lead the transformation and implementation of a unified UX vision for all our products.b) Collaborate tightly with senior leaders across product management and R&D to innovate and deliver the product roadmap.c) Strengthen the successful execution successful implementation of the UX strategy across Genesys, leveraging design thinking across Genesys and its ecosystem.The UX team plays a key role in the development and delivery of delightful, end-to-end user experiences. This is a hands-on leadership role that requires a user-centric view into our solutions and a passion for creating high-impact user experiences at the enterprise scale. You will work in an exciting, rapidly evolving, dynamic environment in a high-growth, AI-powered cloud company. You will collaborate across the Genesys business through the product, strategy, and R&D teams. Your team of global leaders, UX engineers, research, and designers collaborate to implement on a vision of delivering world-class experiences.Your prior experience in fostering a culture of design-led thinking will align and support a SaaS, multiproduct platform. Additionally, you will lead, guide, and govern our design system and help define the overall direction of the look and feel. This is a role that will push the organization’s existing design systems further - continuously identifying opportunities and spearheading efforts to unify, expand, and enhance the system.Responsibilities:Understand and engage with customers and other stakeholders on comprehensive set of topics, including strategy, roadmaps, and user journey performance.Build tight collaborative partnerships with Product Management and R&D to integrate and prioritize UX requirements into product roadmaps, key sprints and product reviews.Provide thought leadership and strategy in UX. Evangelize and deploy a user-centered design methodology by representing customer needs throughout the full product development cycle, to create impactful, best-of-class digital experiences.Collaborate with a cross-functional team to envision and iterate a highly desirable, technically feasible and economically viable UX vision for Genesys with industry-leading design standards and practices and emphasizes the importance of modern design aesthetics, design trends, technologies, and best practices.Use vision to inspire and prepare for unidentified challenges. Implement and manage change in the UX approach and organization with a high-level executive presence of savvy.Lead, manage, coach nurture, and mentor a large global team of multidisciplinary experts and experienced professionals, bringing the highest standard of creativity & design practices.Build and Develop the necessary organization to set the overall vision and strategy for the product portfolio, allocate spend, and operate both cross-team and cross-functionally.Work closely with other leaders to strengthen design processes and culture and facilitate a design system-centered approach to building experiences in every area of Genesys.Work in a highly collaborative and inclusive fashion as a strategic partner with product management, and engineering to define both the long-term strategy and the short-term tactics for our experiences by grounding these decisions in user needs and insights.Create and deliver clear roadmaps for delivering components, patterns, templates, and other Design System-related work - Investigate, evaluate, and recommend new and emerging designs, patterns and usability techniques, technologies, and process improvement methodologies.Implement the guidelines, tools resources, and processes required to scale great design across Genesys’ large product organization and organization boundaries engaging all stakeholders in the journey.Lead user experience team members in the collaboration with product strategists and stakeholders to understand business goals and translate those goals into compelling interactive experiences.Represent Genesys within the wider UX community, for instance by publishing articles on behalf of Genesys and presenting at conferences as a Genesys discipline leader.Minimum Qualifications10+ years’ experience in leading UX, including 5+ years at scale, with a proven track record demonstrating achievement of driving transformation & change5+ years’ proven demonstrated global leadership experience; building strengthening and leading high-performing teams in fast-paced, exciting environments, driving and catalyzing complex initiatives with empathy5+ years’ experience leading, building developing, and maintaining Enterprise Design SystemsExperience in collaboratively working with development organizations that engage in Agile development methodsDemonstrated ability to collaborate and influence guide executives and cross-functional teams across a matrix-style organization to achieve company product, engineering, UX, sales, partners, customer success, legal, HR, finance, and marketing.Demonstrated strong meaningful interpersonal skills as evidenced by the ability to build collaboration, employee engagement, diversity, professional development, and trust.Ability to sift through ambiguous, complex information and focus on critical priorities, and able to translate strategy into business objectives with clear ownership and accountability.Demonstrated ability to influence product direction through a deep understanding of user needs and usability.Demonstrated knowledge of the software development lifecycle, including planning, architectural design, development, testing and deploymentKnowledge of Cloud solutions in high-growth organizationsPreferred QualificationsThe ideal candidate also has UX experience in the Customer Experience spaceEnterprise experience building Design Systems using Atomic FrameworkWorking knowledge of Jira and Agile software methodologies or toolsets (Scrum, XP, Kanban, Jira, etc.)Basic understanding of HTML, JavaScript, and CSS.Advanced knowledge of design tools such as Axure, Adobe CS, or similarProven Demonstrated ability to effectively communicate abstract concepts to audiences that are not skilled in a UX disciplineEngineering and/or technical expertiseAdvanced knowledge of user-centered design patterns and methodologiesRequirementsAbility to travel occasionally for workshops and meetings. In-person client travel is required after COVIDLocation in Central or Eastern Time for ideal collaboration across Europe and US teamCompensation:Market competitive salary with an anticipated base compensation range of $330,000.00 - $ 370,000.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and locationCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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