Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?About Genesys:GENESYS® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.About Genesys Innovations Team:GENESYS Innovations builds solutions that enable our customers to get more value out of their Genesys platforms. The Innovations team’s primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS).Job SummaryThe Genesys Applications and EPIC Systems Specialist role involves architecting, developing, optimizing and maintaining the integration of Genesys Applications and EPIC systems to ensure seamless functionality. Responsibilities include configuring, troubleshooting, and enhancing integration, collaborating with teams, analyzing requirements, and implementing solutions. The role requires expertise in integration, strong communication skills, problem-solving abilities, and adaptability.What you bring to the team4+ years of experience as an EPIC Developer or similar role within a healthcare environmentProficiency in EPIC software development, including familiarity with EPIC modules, Chronicles database, and scripting languages (e.g., Cache ObjectScript)Strong understanding of healthcare processes, regulations (HIPAA, HITECH), and interoperability standards (HL7, FHIR)Experience with healthcare system integrations, API development, and data exchangeAWS full stack development experience: database, server-side, and front-end5+ years total development experience2+ years of design and development experience in technologies using REST APIs and microservices architectures2+ years AWS experienceAtleast 1.5+ years React and Node.js based real time application experienceSpecific AWS services of interest include but is not limited to: S3, DynamoDB, Lambda, CloudFormation, CloudFront, Route53, IAM, SNS, SQS, KMS, VPC, CloudWatch, CloudTrail etc.Experience with CI/CD and automated testingDemonstrated success in actively contributing to large consulting projectsEffectively communicates to diverse technical and nontechnical audiences, including developers, technical leads, peer architects, delivery owners, business owners, senior leaders, etc.Experience in full life-cycle software development or methodology using Agile, Scrum, Kanban, etc.; requirements analysis, design, development, testing, and implementationWork with teams as they perform feature level design, development, testing, and performance analysis.Develop the required technical pieces/end-to-end solutions for multi-layered applications on a variety of technology stacks2-3 years of experience developing with contact center technologies like Cisco, Avaya, Genesys, Nice, Talk Desk, etc.Services provided by the candidate will include design, development and diagnostics in both traditional and agile forms. Customer interaction is to be expected along with experience in Genesys product API’s, common third-party tools, applications and business systems. The work will be intellectually challenging and will expand with the evolution of the Genesys product roadmap.QualificationsBachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field. Master's degree is a plus.Ability to work independently on routine duties or projects with general instructions on new assignments.Excellent problem-solving skills and the ability to work effectively both independently and in a team.Strong communication skills to interact with diverse stakeholders and explain technical concepts clearly.Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers orpartnerMust be able to present examples of candidate written technical documentation such as technical design specifications, user guides or deployment manuals.Optimize billable utilization opportunityFamiliarity with the following is a definite plus:Should have development exposure to data streaming applicationsShould have application development knowledge of RTA based UI applicationsPractical experience deploying or developing with Genesys technologies especially with integration to various customer environments/backend systems using Genesys SDKs (PSDK, WFM API, IceLib, ICWS, GWS).Good practical experience with development methodologiesPractical experience with best Consulting Services/Project Delivery practices employed in the industry among leading consulting organizationsGood working experience with database administration/optimizationIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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