Solution Consultant

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?#LI-HybridGenesys is currently recruiting for a Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines, works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision makers.Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:Your role as a Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities. You will develop and apply best practice principles in the areas of Solutions Consulting, have a good understanding of Service Design methodology, and be able to engage effectively with executive and middle level management. How does the Solutions Consultant engage in opportunities?They seek to understand customer requirements through consultative discovery efforts.Using a service design methodology, they uncover gaps in the customer experience (CX).They work with the customer to co-create solutions to bridge the CX gaps.They bring a unique perspective in matching Genesys solutions to customer requirements.They are able to address the needs of both business and technical influencers.They are effective at handling objections and demonstrating value Why considers this role?Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.Genesys is a high growth software leader with exceptional future upside.Work with talented colleagues that will help you increase your knowledge and experience in the industry.RequirementsStrong time-management and organization skills.Ability to multi-task and manage multiple streams of work simultaneously.Strong written and verbal communication skills.Ability to work and communicate effectively with internal stakeholders.Analytical ability (analyzing and reporting skills).Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)2+ years previous business experience in one or more of the following areas: Software specific Solutions Engineering (specially Cloud or SaaS Solutions, Microservices, etc.).Enterprise software or contact center industry experience a plusIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.