Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?At Genesys, we are on a mission to deliver the concept called Experience as a Service. We build products to enable companies to connect via multiple channels (voice, video, social, etc.), and to provide context when engaging with their clients, making these connections meaningful, fast and memorable.We do this via a SaaS (Software as a Service) product called Genesys Cloud, which supports more than 1M users making over 1 billion API calls daily, enabling around 180M minutes of phone calls monthly and hosting 70B interactions yearly. In this role, you will be working as a Software Development Engineer in the Knowledge/Agent Copilot team. In this team, we have six Scrum teams working on features related to knowledge base management, search, optimization, and knowledge surfacing through multiple touchpoints. The Scrum team that you are going to join mainly focuses on the “agent copilot” touchpoint, enabling agents to work more effectively with the help of the latest AI features, incorporated into knowledge surfacing, NLU and bot capabilities.Minimum requirements:3+ years of experience with either backend (preferred) or frontend technologies as described belowVersion control tools and processes (e.g. Git and Gitflow)Continuous delivery of cloud-based softwareOwnership of features beginning to end from design documents and reviews to acceptance testing and deploymentReview code and provide feedback relative to best practices, improve readability and anticipate issuesTroubleshoot production support issues post-deployment and come up with solutions as requiredGood written and verbal communication skills in EnglishPreferred experience:Experience with REST API-s and/or other API technologies with Java/Node/PythonExperience with serverless technologiesExperience with JavaScript/TypeScript, exposure to modern ECMAScript featuresExperience with or exposure to Angular and/or ReactKnowledge of the Node ecosystem and JavaScript tooling (e.g. Babel, Webpack, Rollup, etc.)Experience with service integration and E2E testing (pytest, Selenium, Playwright, etc..)What you will do:Full-stack (with strong background on backend or frontend) software development of high-load software solutions used by Enterprise customersJava/JavaScript/Python development of serverless API’sWeb component, SPA development with JavaScript/TypeScript (with e.g.: Angular, React)Building AWS infrastructure via CloudFormationDesigning enterprise application (security, scalability, distributed systems, microservices)Collaborating via Agile with remote-working engineering teamsA little bit about our stack:Languages: Java/Node/Python, JavaScript ES6, Typescript, CSSFrameworks: React, AngularAWS Compute: EC2, LambdaInfrastructure: CloudFormation, TerraformDeployment: JenkinsWhat do we offer?The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup companyKeep you in the loop: complete support and transparency from our global and local leadersAn A-team: talented and experienced professionals you can grow professionally with and an open & inclusive communityCareer development: we will support your professional growth because your goals are important to usFlexibility: office, remote or hybrid? Choose what you need to be at your best every dayEmpathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heartIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting