Senior Director, Professional Services

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Position Summary: The Senior Director, Professional Services will be responsible for growing and executing the delivery of services, while providing the highest level of customer satisfaction for customers within North America. This role is a results driven position, driving growth in a multifaceted Professional Services organization, accountable for Services Revenue, Services Gross Profit, and Customer Satisfaction. The Senior Director will lead a team of Project Managers and will be responsible for developing and retaining talent.  In addition, the Senior Director, Professional Services will directly engage with members of the sales team, leaders in other departments, leaders of business units in other geographies, and with customers, and prospects. Key Responsibilities:Responsible for driving and achieving sales objectives through bookings and orders.Building and maintaining relationships with C-level executives with customers and partners in the government vertical.Provide leadership in all areas including discovery, estimating, delivery, and support. Align resources to meet company goals for revenue and margin attainment.Delivery of projects within budgeted hours while maintain high customer satisfaction scores.Direct teams to effectively and quickly onboard new customers.Responsible for the development and maintenance of relationships with our key vendor technical managers/executives.Formulate, define and execute sales strategy with the Sales Directors, understanding customer business drivers and technical drivers.Monitor performance, customer feedback, and customer satisfaction relative to our employee interaction with our customer base.Serve as main executive resource for customer satisfaction issue resolution related to Services engagements.Manage a team of Project Managers; ensuring appropriate staffing levels are maintained and the team receives continued training and development.Provide management direction and mentoring on key customer deals to both the sales and services leadership teams.Work closely with other business units to provide consistency across all teams.Communicates goals and objectives and gathers and incorporates feedback from direct and indirect resources to ensure a clear understanding of expectations.Minimum Requirements:Bachelor’s degree10+ years of hands-on experience in software/technology space.8+ years of supervisory, management, or leadership experience.Hands-on experience selling, delivering and supporting projects and programsDemonstrated ability to lead and develop a team of geographically diverse managers.Ability to communicate directly to technical teams.Strong management skills including the ability to lead teams.Excellent communication skills. (written & oral presentation)Ability to travel as necessary to support business.Travel 30% - 50%Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $146,900.00 - $305,100.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.