Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Technical Exposure:Fluency in programming languages - Java/Springboot/JavaScript/PythonExperience with modern front-end technologies including JavaScript, React/AngularExperience with any Unit testing / Automation testing framework like – Selenium, Junit, Mockito, Playwright etc.,Deep understanding of data-driven web application design and developmentExperience in building modern cloud-native Microservices based applicationsFamiliarity with DevOps - containers and related technologies (Docker, Kubernetes, ECS)Familiarity with CI / CD pipelines – Jenkins, Terraform, Github Actions, Shell scripting.Familiarity with Cloud technologies – AWS, AzureExperience with Agile/Scrum development methodologiesKnowledge of data analytics and machine learning.Sound knowledge of data security & compliance.10+ years of relevant development experienceKey ResponsibilitiesProject and Task Management:Project Planning: Plan, organize, and manage projects, including defining scope, timelines, and resource requirements.Task Delegation: Delegate tasks and responsibilities to team members, ensuring workload balance.Progress Monitoring: Track project/task progress, identify issues, and implement corrective actions.Quality Control: Ensure that work products meet quality standards and are delivered on time and within budget.Leadership and Team Management:Training and Development: Develop and implement training programs to enhance the skills and knowledge of team members.Performance Management: Set clear performance expectations, conduct regular performance reviews, and provide feedback and coaching to team members.Conflict Resolution: Address conflicts within the team and facilitate solutions.Motivation: Inspire and motivate team members to achieve their best performance and meet organizational goals.Goal Setting: Define team objectives and individual goals aligned with the organization's mission and strategy.Strategic Planning:Goal Alignment: Align team goals with the organization's strategic objectives.Strategy Development: Contribute to the development of departmental or organizational strategies.Resource Allocation: Allocate resources effectively to achieve strategic goals.Communication and Collaboration:Effective Communication: Communicate goals, expectations, and updates to team members, superiors, and other stakeholders.Cross-functional Collaboration: Collaborate with other departments and teams to achieve common goals.Stakeholder Engagement: Manage relationships with key stakeholders, including clients, vendors, and partners.Decision-Making:Problem-Solving: Identify and analyze problems, make informed decisions, and implement solutions.Risk Management: Assess and manage risks associated with projects and operations.Change Management:Change Implementation: Lead or facilitate organizational changes, ensuring smooth transitions.Adaptability: Respond to industry and market changes, adapting strategies and tactics as needed.Performance Metrics and Reporting:Key Performance Indicators (KPIs): Define and monitor KPIs to measure team and departmental performance.Reporting: Prepare and deliver regular reports on team performance and project status to senior management.Innovation and Improvement:Continuous Improvement: Encourage innovation and process improvement within the team and department.Crisis Management:Emergency Response: Respond to crises, emergencies, or unforeseen challenges effectively.Strategic Networking:Industry Engagement: Build and maintain professional networks within the industry to stay informed about trends and opportunities.#LI-GR1#LI-Hybrid If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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