Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Senior PS Manager position in COE is to provide business managerial and technical leadership and is to support Genesys Professional Services initiatives and growth of business across all regions. This position will report to the PS COE Site Leader. The specifics entail management and technical oversight of the regional PS staff, their project assignments, and technical activities to ensure they perform their roles in the optimum manner.Services provided by the team include Genesys Platform solution implementation, architecture and design, integration consulting, software deployment, customer training, team education, and quality assurance supportResponsibilities:In this role, the primary responsibilities will include (but are not limited to):Manage the team of PS consultants in India COE (Chennai)Evangelize service capabilities and offerings to drive new business opportunitiesProvide team leadership for project allocation and resourcing based on skills and complexity, time and expense management, and application support schedulingOversee the team quote to deal process with prospect interactions, estimation delegation, backlog and quote/Statement of Work reviewsDocument and scope proposed solutions.Review and advise on accurate implementation effort estimates in collaboration with the proposal teams.Develop and review budgetary Estimates specific to Genesys Platform work and system integration, review SOWs for compliance on as needed basisStructure the team for optimal billable opportunity and attainment of utilization goalsProvide oversight and leadership for software implementation, quality and effective use of toolsEnsure the team are adequately trained for customer engagements and work activities required of their roleAdvise on compensation goals, annual and quarterly business strategy, project metrics and management reporting.Maintain strong technical understanding and proficiency in Genesys Product and Solution Portfolio and related technologies Foster enthusiasm and creativity within the team to identify new areas of technical innovation, new opportunities for improving team’s efficiency and reusable solutions for the marketplace and develop these opportunities in parallel with project workload.Working with senior management and other peers for strategy development and execution planning; achieving operational objectives by contributing information and recommendations to strategic plans and reviews Qualifications:Atleast 12 years of industry experience with 6+ years of hands on management or team lead experience in delivering complex solutions/applications in a team leading role.Demonstrated experience in translating customer business requirements into practical solutions on a large scale.Good working knowledge of the Genesys platforms and solutions.Experience in managing the execution of services methodologies.Ability to maintain excellent colleague and client relationships, coupled with ability to effectively gather information from key stakeholders in order to define solutions.Intimate knowledge of Continuous Integration / Continuous Delivery concepts.Good verbal/written communication, presentation and interpersonal skills.Demonstrated ability to interact with clients and present to business and technical audiences.Strong leadership and team management ability.Technical proficiency in the following is not necessary, but a plus.Familiarity with Contact Center operations and the Professional Services delivery model.Knowledge of Systems Integration, LAN communications, Cloud solutions, CRM, Service Oriented ArchitecturesWorking knowledge of cloud platforms such as AWS, MS Azure, Google CloudMinimum BE/BTECH required, preferably in Computer Science / EngineeringWillingness to Travel as necessary.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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