Manager, Deal Operations

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: Manager, Deal Operations  Department & Team:  Deal Operations | Deal DeskJob Reports to: Sr. Manager, Deal OperationsWork Hours: North America/US Eastern Time Location: Manila, PhilippinesJob SummaryThe Manager, Deal Operations role leads the Deal Operations team in providing Sales with concierge assistance and critical, operational deal support necessary to accomplish Revenue. This role reports to the Senior Manager, Deal Operations with the career path to senior manager.ResponsibilitiesManage team operational and administrative guidelines and activities.Be a player-coach: leading the team and supporting Sales in the AskDealOps queue.Establish and lead team best practices, priorities, and processes.Understand Quote-to-Cash programs, and tools to advance revenue.Foster team goals that align with corporate values and strategies.Communicate with Sales, Deal Desk, Finance, IT, Order Management, Product Management, and Commercial leadership.Deliver the user (Sales) perspective in the development of tools and processes.Be an active and vocal contributor during cross-functional conversations towards enhancements and operational improvements.Support Sales milestone schedules: e.g., End of M/Q/CY/FY.Conduct annual Goal and Compensation Reviews.Communicate regularly with management.Remote; Minimal travel as necessary.Minimum RequirementsNorth America timezone: 8a-5p Eastern.2+ years’ experience using Salesforce.Experience working with Field Sales.Be a player-coach: leading the team and supporting Sales in the AskDealOps queueExcellent verbal and written communication skills.Bachelor’s degree in business, business development, communications, customer experience.Experience in Sales or Finance operations is a plus.Microsoft Office (e.g., Word, Excel, PowerPoint).Adobe Acrobat Pro DC.Ideal CandidateYou excel with team leadership abilities.You are empathetic to your co-workers.You communicate expectations and priorities clearly and transparently with the team.You possess high-level initiative and proactiveness.You are experienced creating Salesforce reports.You easily adapt to constant and rapid change in process, organization, and protocols.Your critical-thinking skills are a strength; you enjoy identifying process gaps, developing solutions,and seeking alignment with stakeholders.You enjoy building relationships and working cross-functionally.You are constantly thinking about efficiency and improving the status quo vs. “what we’ve always done.”You are experienced working with international teams and different cultures.You like to encourage others to develop their growth.#LI-Hybrid#L1-GF1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.