Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?At Genesys we are the undisputed leader in omni-channel and cloud contact center software. Our evolution into a SaaS model is powering our growth and presents unique opportunities for employees. We are a global company with a startup feel.What you will accomplish:We are looking for the leader of our Market and Competitive Intelligence team who has a love for strategy, intelligence, and analytics. Reporting to the SVP of Portfolio Marketing, you will draw on your experience, business acumen, resourcefulness, and technical expertise to arm Genesys with the insights to outmaneuver our competition and capture new market opportunities.Ultimately, your mission is to help us win. You’ll work within and across teams responsible for gathering and analyzing competitive data to distill it into actionable insights, differentiated messaging, as well as strategic recommendations. You’ll use this intelligence to drive winning sales and marketing playbooks, product development planning, and company strategies.Ideally, you are a Competitive Intelligence professional with a reputation for delivering simple and compelling insights with urgency and integrity. You’ll embody and promote ethical and legal standards, and you’ll uphold the Genesys code of conduct. You have a love for collaboration, an analytical mindset, and a roll-up-your-sleeves attitude.Responsibilities:Manage a team of 4 CI analysts to create, refine, and deliver on our competitive research and intelligence strategy to win against our market rivalsStay informed of market trends and activity. Use competitor announcements, news, personal relationships, and financial and industry analyst reports to build a detailed understanding of key competitors’ strategies, activities, and performanceMaintain a deep understanding of competitors’ solutions, identifying strengths and weaknessesProactively make actionable recommendations and predictions for product management, marketing, sales, and the executive teamSupport key corporate initiatives with market and competitive analysesCraft clear, concise messages that differentiate our solutions in the marketAssist the sales, marketing, and product management teams with actionable competitive intelligence, talking points, tactics, and strategies to help win dealsCreate and maintain competitive enablement materials such as battle cards, sales scenario guides, and market analysis documents. Maintain competitive materials and resources for colleagues in a well-organized repositoryMeasure and optimize the impact of our intelligence. Identify patterns and share insights so we can quickly make data-driven decisionsCollaborate with our partners in marketing, sales, product, business development, partners, and analyst relations to understand our place in the market and communicate our competitive edge.Manage external research vendors as neededDeliver training sessions to our go-to-market teamsQualifications:Bachelor’s degree in business, strategy, communications, marketing or equivalent8+ years of career-relevant experience (market/competitive intelligence, strategy, product marketing, product management a plus)Experience in the contact center, customer experience, customer engagement, CRM, or other enterprise software/SaaS marketExcellent analytical and research skills, including the ability to organize and summarize large amounts of information and draw key conclusions. Able to synthesize technical material and identify key insights for various audiencesStrong written and verbal communication skillsExperience creating compelling visual content and narratives to maximize readership and adoption by the sales teamExperience working directly with C-suite executivesCan pivot when things change unexpectedly or because of executive requestsEagerness to excel in a fun, ever-changing work environmentWilling to travel 15%Strong proficiency with Microsoft PowerPointCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $126,750.00 - $263,250.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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