Legal Operations Manager

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?We are seeking an experienced Legal Operations Manager to act as the primary contact for all matter management issues with law firms, vendors, and internal stakeholder for our legal department.You will demonstrate passion for collaboration, and problem solving, and combine technical acumen and analysis skills to proficiently manage and optimize all processes related to outside counsel and vendor management.In this role, you will be reporting to the Director of Legal operations while having the opportunity to also work alongside other Legal Operations team members who are curious people that are passionate about running legal like a business as well as being inspired by results.ResponsibilitiesMaintain the legal vendor and outside counsel management programGenerate reports, perform spend analysis, be “the go-to person” for all legal billing needs and implement data-driven strategies to control costs, forecast outside counsel spend and deliver against budget targetsBe the main legal vendor point of contract for the Legal department, facilitate payment for services rendered, provide reporting to various partners, and organize business reviews with strategic partnersAs the owner of the Legal Department’s Outside Counsel Guidelines, you will be responsible for ensuring invoices from law firms and legal vendors comply with billing guidelinesMaintain legal billing technology functional design and provide training to relevant stakeholdersAnalyze key billing and matter data sets to perform comparative analytics and trends across functional activities and recommend process improvements to ensure efficienciesCollaborate with teams, including the broader legal, IT, procurement, AP, vendor management and financeRequirementsRequires BS/ BA degree5+ years of increasing experience working in a Legal Organization requiredExperience with legal/data analytics and legal terminologyDemonstrated leadership and project management in cross-functional projects.Outside Counsel Program Management experienceExcel in business applications such as Microsoft Word and Excel, SharePointAdvanced Excel skills (e.g., Formulas, Pivot Charts, Pivot Tables, Formatting, etc.)Ability to work with multiple data sets to make informed recommendations.Excellent analytical, problem-solving, troubleshooting, relationship building and communication skills.Must have excellent client service orientation and demonstrated high level of customer focus and demonstrated integrity to manage sensitive and confidential information.Must be self-motivated with a desire to continuously learn and grow as a professional and as an individual.Preferred QualificationsExperience with electronic billing, matter management, databases, data mining & analytical software tools. Experience with legal enterprise software Onit and SimpleLegal a plus.Experience creating reports via Tableau and/ or Microsoft Power BI a plus.Should have experience working with vendors to solicit proposals, manage budgets and effectively manage a project from its initiation to delivery.Must be a team player who can easily handle shifting priorities, multi-tasking in a deadline-oriented environment Understanding of common alternative fee arrangements (e.g., fixed fees, fee caps, volume discounts).Intellectually curious with ability to process a great deal of information in an exciting environment.#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $83,850.00 - $174,150.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.