Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Sr. Manager, North America Strategic CollectionsGenesys Strategic Finance is seeking a talented individual to oversee North America Strategic Account Collections. The Sr. Manager, NA Strategic Collections will report to the Sr. Director, Credit and Collections and will regularly interact with team management on collections strategy, planning, and operational execution. He or she will be responsible for driving collections performance on our high value North America strategic accounts and will be located in/near Indianapolis, Indiana (or ability to work core operating hours of EST daily, with quarterly travels to our Indiana office will be considered).Essential Duties/Principal Responsibilities:Liaise with customers and partners to ensure timely collectionsMake sound decisions that consider customer relationship while balancing the needs of the collections team and timely receipt of paymentProduce and update cash forecast as requested by Sr. Director, Credit and CollectionsDevelop and implement collection strategies by leveraging industry experience, peer network and benchmarking avenues. Ensure adherence to Collections policies and procedures in compliance with all regulations and standardsProvide critical financial and operational information and make actionable recommendations on both strategy and operations.Manage risk and drive decrease in DSO/Past due % and measure progress in both. Review and establish effective action plans to mitigate collection risksPrepare monthly management and productivity reports and schedulesManage, drive, and track goal achievement for the teamParticipate in strategic projects to support business goalsStrong communication and presentation skillsEvaluate existing systems/processes to reduce complexity and increase process standardization efficiencyCollaborate with multiple levels of management and various business segments including Finance, Sales, Customer Service, Revenue, Marketing and Information Technology. Ability to effectively select, develop, coach, empower and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellenceEnsure direct collaboration with Global RegionsKey Requirements:10+ years in collections role with expanding responsibilities over time, managing multi-million-dollar collections volumeCollections experience from Technology industry (Software industry is highly preferred)Management experience in leading teamsExperience with NetSuite and SalesforceSkilled at identifying ways to enhance cash flowDesired Characteristics:Continuous improvement mindsetDeveloping capability and inspiring accountabilityCross-boundary collaborationAbility to motivate team and drive performanceExcellent communication and negotiate skillsAbility to balance competing priorities with insight into overall impact to Genesys#LI-DJ1#LI-HybridCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $90,350.00 - $187,650.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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