Please Note:1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)2. If you already have a Candidate Account, please Sign-In before you apply.Job Description:Description SummaryBroadcom's Payment Security Division provides a market-leading, fintech SaaS solution (Arcot) to fight fraud when credit cards are not physically present as part of the purchase process. Our solutions are used worldwide and loved by the world's largest card issuers, banks, and merchants who recognize Arcot's advantage and value on the front lines of fighting e-commerce credit card fraud. Join us at Broadcom and become a vital part of our mission to empower the future of fraud prevention software and solutions. As a member of our accomplished support team, you'll collaborate with some of the industry's brightest minds, working across the entire technology stack to transform troubleshooting into a rewarding endeavor. If you are dedicated to upholding customer values and enthusiastic about delivering exceptional technical support, we eagerly await the opportunity to connect with you.What you will doTroubleshooting complex web applications, networking issues, web services interactions, and end-user usability limitations in the use of the Arcot platformListen to customers, understand their needs, and represent them to the Product and Development organizationsManage customer escalations working with internal and external stakeholders to ensure the best results for our customersCultivate knowledge for internal and external consumption in regard to industry and platform topicsPropose methods and process improvement to increase service stability and reliabilityAbout youYou enjoy being highly compensated for your skills and experience with market market-leading salary, benefits, and a generous company stock programYou are motivated to take complex problems and solve them, making value easy to understand and consume.You care about building a high-quality experience that makes Arcot customers successful.You enjoy helping people, collaborative problem-solving discussions, and sharing your knowledge and experience with others.You are positive and view problems as opportunities with a “glass half full” mentalityYou care deeply about the quality of your work and are able to demonstrate excellent troubleshooting skills. You are not afraid to ask for help, happy to help others and view feedback as an opportunity to improve and grow.You have great verbal and written English communication skills.You should be open to working in shifts. Desired Experience7-10 years of experience in a customer support environment are essential to this position.It is good to have past experience in sustenance engineering and product development. Advanced level knowledge of web services technologies (REST/SOAP, HTTP, HTTP/2, Kafka, etc.)Knowledge of network infrastructure concepts (TCP/UDP protocols, packet routing, DHCP, etc.) and devices (firewalls, proxy servers, load balancers, etc.)Knowledge in relational databases like Oracle and/or PostgresKnowledge of programming and scripting languages (e.g. Java, Javascript, Bash, PowerShell)Proficiency in Linux systemsExposure to eCommerce / Card-not-present (CNP) security, cryptography, cryptographic protocols & symmetric/asymmetric keys, etc. is a plus Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
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