Service Operations IP Analyst

We are looking for a Service Operations IP Analyst to join our Dispatch team in Belgrade. Service Operations IP Analyst is responsible for performing full range of tasks related to Intellectual Property protection for our customers. Independently fulfilling operational tasks, that include communication with the clients, communication with the network of agents and ensuring that all deadlines, both internal and external, are met in addition to providing cost estimations and invoices for the services rendered.This is a fixed term position. About You – experience, education, skills, and accomplishments  Bachelor’s degree or equivalent work experienceExperience using Microsoft Office, particularly Outlook, Word and Excel (1+ year of experience)It would be great if you also had . . .  What desirable experience would you like them to have Flexibility and adaptabilityStress resistanceHigh attention to detail, responsibility and customer-oriented attitudeOrganized and able to meet internal and external deadlinesWhat will you be doing in this role? Analyzing and following requests from the quote to the instruction, examining or downloading source document, while respecting the customer deadlines, customer specificities, internal procedures and templates, quality standards and KPIs and updating customers’ specificities if applicableCommunicating via e-mail with customers and suppliers in a proactive and customer-oriented manner to process efficiently the request, while respecting the internal communication and complaint policy, customer specificities, internal procedures & templates, quality standards and KPIsMonitoring the reception of acknowledgment of receipt for documents from the suppliers and customer via proactive follow-ups and reminders to meet the customer deadlinesProactively recommending improvements as well as corrective and preventive actions to reduce customer complaints, improve efficiency and mitigate risksParticipating in creating an inspiring team environment with an open communication culture and a team spirit by training, assisting and monitoring new colleaguesAbout the Team   Dispatch team is responsible for ensuring that all emails received from clients, agents and internal teams are reviewed, prioritized and routed to the correct business teams.Hours of Work  From 9am (or 8am; or 10 am) to 5pm (or 4pm; or 6 pm) CET; 40 hours per week; this is a fixed term contract.This is a hybrid position working in the office 3 days every other week.This is a hybrid position working in the office 3 days every other weekWe Offer:Private health insurancePaid lunchYearly bonusYearly merit planMy Learning platformFamily benefits: Bushido kids sports school, tutorship lessonsFitPassMental health care - Psychotherapy sessionsCompany bicycles for rent free of chargeOnly shortlisted candidates will be contacted.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.