JOB DESCRIPTIONJob Title: Dual Filing Analyst Department: Content Operations Division: IP Reports To: Job Grade: Main Purpose of Job: • Support effective management and champion continuous improvement of our quality driven operational workflow for Chinese dual filing patent content by optimising the use of editorial resource to enhance our content, carrying out quality analysis to optimize our workflow and operational practises.Tasks/duties: • Apply data validation to patent documents in line with editorial policies and conventions. • Identify patents that relates to the same invention• Achieve production volume and quality targets in the expected timeline.• Recording of performance against target.• Maintain awareness of current developments in own technology areas.• Achieve and maintain consistent quality standards.• Manage customer cases assigned by the Customer Service Desk and operational requests.• Provide data analysis and reporting from periodic quality benchmarking reviews.• Provide analysis and feedback of quality assurance data to external vendors to drive continuous content improvement.• Provide analysis and suggestions for process and content improvements as part of daily role or through participation in project teams.• Provide quality assurance checks for the translation of assignee, inventor, agent names translations and address data.• Undertake any other reasonable duties as requested by your manager on a permanent or temporary basis.Contacts: Beijing Team, IP Solutions Front End Team (London), Operations Manager First Level Data Operations (Munich), Customer Service Helpdesk, other Clarivate employees as needed. Qualifications/Skills/Experience: • Excellent read and written Chinese (Mandarin) and excellent read, spoken and written English. • A Science, Engineering or Bioscience related degree required; masters/advanced degree preferred.• Excellent written and verbal communication skills.• Previous experience in quality control is preferable.• A customer-driven approach and good commercial awareness.• Effective time management end organisational skills with the ability to set priorities and achieve deadlines and targets.• A team player with the ability to work under own initiative, driving concept to conclusion.• Excellent interpersonal skills.• Problem identification and solving skills.• Taking an active role within the team to ensure targets are met.• Visible “can do” approach to work and positive attitude to change. At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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