About You –At least 0-2 years related client service experience.BS degree or equivalent experience.Native Thai speaker.Fluency in English, written and spoken.Ability to work in a team and have a good rapport with others.High analytical abilities and an integrated perspective.Customer orientation.Ability to communicate in both technical and non-technical language with customers and co-workers.Linux OS skills.Networking skills.Proven skills with MS Office Suite of products.Ability to learn new software products quickly and to adapt to changes in delivered services.Self-motivation and ability to maneuver in a multitasking environment.Independence, initiative, and ability to learn and follow through on tasks.Ability to work under pressure.It would be great if you also had -Experience working with libraries or in higher education.Familiarity with HTML, CSS, SQL and data interchange formats like XML or JSON.Experience working with Salesforce or Atlassian JIRA.What will you be doing in this role?Analyzing customer cases and responding promptly to customers on these cases.Determining which customer cases should be reported to the Rapido development team as defects.Linking customer cases to existing development defects that match the customer's reported issue.Handling re-indexing procedures to fix data issues for customers.Creating defect reports for the Rapido development team's review in Jira.Providing assistance with 'System Down' issues during normal business hours.Product you will be developingRapido is an integrated digital borrowing solution that acts as an extension of the library collection. Rapido extends the collection without extending the library's budget, with automated access to the titles of the resource-sharing Community. The automation of the borrowing and lending processes allows staff to manage a higher volume of requests with less effort.About the TeamThe Rapido Support Team consists of analyst in Europe, Middle East, Central America and North America, and sits within the larger Ex Libris Support Department, part of Clarivate’ s Customer Care organization.Hours of WorkFull-time permanent position (40 hours per week)APAC shiftAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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