Customer Care Advisor

We are looking for a Customer Succes Advisor to join our team.  You will provide support to the Senior Customer Care advisors and collaborate with multiple internal teams to deliver timely and accurate information regarding book and e-book queries.  If this sounds like an opportunity you are interested in, then we would love to talk to you!About You – experience, education, skills, and accomplishmentsBachelor’s degree, or equivalent experienceKnowledge of or exposure to Customer Services environments or similar areasIt would be great if you also had...Capacity to learn and master new technology and knowledge of Microsoft Office productsAbility to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationshipsWhat will you be doing in this role?Take ownership of all administration tasks, including loading of new lists, changes to requirements, ordering new editions and dealing with queries, claims & cancellations.Process orders and maintain the CIS desks to the department standards.Source new edition information using various methods including direct publisher contact, bibliographic sourcing tools and the internet.Ensure accurate records are regularly maintained.Support internal teams to achieve key result areas.Develop and maintain excellent working relationships with all internal departments and teams.Work with the individual teams to devise and deliver innovative solutions to reduce costs and maximise customer spend.Assist team members with additional workloads as deemed necessary by business/customer needs.Might be required to work on Ad hoc projects.Work closely with the Manager and HR in taking an initiative in personal development.Ensure that all relevant company and departmental Health, Safety and Environmental policies and procedures are adhered to at all times.Any other duties as may reasonably be required.Hours of WorkFull time, permanentAlthough duties are typically performed during normal business hours, occasional off-hours may be requiredClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled