Senior Content & Workflow Strategy Consultant

Clarivate is seeking a Senior Content & Workflow Strategy Consultant to join our Books team. In this role you will work with Rialto, Oasis, Ebook Central, and ProQuest Books solutions and you will be a key customer focal point who drives product adoption and expansion while helping customers achieve their desired outcomes.This is an amazing opportunity for someone with prior library experience. If you enjoy empowering librarians, we would love to speak with you.About You – experience, education, skills, and accomplishments.Master’s degree in Library & Information Science (MLIS) or similar.5+ years of experience in a library operations or customer facing role, including ability to manage customer escalations and negotiate resolution.It would be great if you also had…Working knowledge of library workflows and data standards; experience in academic library acquisitions, systems, and/or collections an asset.Professional experience in customer success or a sales role focused in library market.Experience in consultative selling and strategic account management.PMP or another project management certification.What will you be doing in this role?...Work with customers to achieve their desired outcomes and maximize their value with Rialto, Oasis, and other transactional solutions through engagements designed to drive adoption and expansion.Drive business growth through greater advocacy and reference-ability within existing accounts.Serve as a trusted, strategic advisor to customers by deeply understanding their needs and maintaining regular communication.Analyze customer health and related data to identify trends and opportunities for growth. Track progress in Salesforce and other systems.Collaborate with Sales and internal stakeholders to support sales opportunities, solve issues, communicate improvements, and develop action plans for customers. Deliver top-notch service in a timely manner.Work closely with customers to create and maintain DDA, Approval/Selection Plans and similar programs for print and electronic books. Support initiatives to maximize sales, improve library workflow efficiencies and retain customers.About the TeamThe role reports to the Manager, Content & Workflow Strategy, based in UK.You will join a global Product Sales team; committed to helping customers streamline their acquisition workflows and solving their collection dev queries; collaborating with multiple internal teams including product teams, implementation, customer services and configuration team.Hours of WorkThis is a full-time permanent position based in London, UK and will require hybrid working in our Liverpool Street office (2-3 days per week in office, rest of week remote).This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours.#LI-Hybrid, #LI-OnsiteAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.