Order Management & Billing Advisor

Clarivate is seeking to hire an Order Management & Billing Advisor to join our global Finance team! The successful candidate will have a background in order management, billing, and related processes, as well as experience working with relevant software systems. This individual will be responsible for managing the end-to-end order management process and ensuring accurate billing and revenue recognition. The Order Management & Billing Specialist will work closely with internal teams, including sales, finance, and customer service, to provide exceptional service to our clients. Proficiency in English, Japanese and Mandarin languages is a mandatory prerequisite.About You – experience, education, skills, and accomplishmentsUniversity level degree or equivalent required, experience in finance or accounting would be preferred. 2-3 years direct experience preferred with billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system Good overall business knowledgeGood knowledge of Order Management processes and business systems including Oracle EBS, Saleforce, Zuora & Netsuite preferable.Effective communication skillsAbility to adapt to changes in a fast-paced environmentExcellent organizational and time management skillsResearch skills and able to work on own initiativePersonality: Self-driven, results-oriented with a positive outlook and a clear focus on high quality and performance. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player.  Proficiency in Oracle EBS, Salesforce, Zuora, Netsuite and MS Excel is highly recommended.It would great if you also had...Strong communication and interpersonal skillsAbility to work independently and in a team environmentStrong attention to detail and ability to multi-taskAbility to adapt to changes in a fast-paced environmentA mindset of continuous improvement and a desire to drive changeWhat will you be doing in this role?...Manage the end-to-end order management process, including order entry, tracking, fulfillment, and billingCollaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processingHandle customer inquiries related to order status, billing, and paymentsPerform daily, weekly, and monthly reconciliations of sales orders, invoices, and paymentsWork closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer ordersMaintain and update customer data in Salesforce, Oracle, Zuora, and NetsuiteSupport the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognitionCollaborate with global teams to ensure consistency in order management processes and proceduresContinuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancementsGenerate reports and analyze data to provide insights into order management and billing performanceAbout the TeamOur Order Management Department is a diverse and dynamic team with members based across the globe. From the United States, mainly on the East Coast, to France, India, Japan, and Malaysia, we bring a wealth of knowledge and experience to the table. Under the guidance of our Global OMB Sr. Director, we work collaboratively as a tight-knit group, despite being spread across multiple time zones and regions. Our team is committed to achieving global process alignment and driving continuous improvement. By working together and leveraging our unique strengths, we strive to deliver exceptional results for our customers and stakeholders.Hours of WorkFlexible working hours with hybrid model, required at least 2-3 days in office per week.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.