Senior Success Operations Analyst

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamWorkday Customer Success ensures that our customers achieve maximum value from Workday. We provide outstanding experiences across the lifecycle by focusing on customer outcomes and improving adoption of our products.About the RoleThe Senior Success Operations Analyst will partner with regional leadership, providing data-driven insights that help them to improve overall business excellence by addressing key Customer Success challenges. You will help leaders drive a predictable business rhythm and work with your global counterparts to ensure standard and consistent approaches are applied.You quickly identify needs and rapidly iterate towards evidence-based recommendations, driving alignment and building partnerships along the way. The role addresses business problems through a long-term lens with consideration of the immediate operational needs.We are a high-impact team at Workday and this role requires a “roll-up-your-sleeves” approach and the ability to “get things done”!Key ResponsibilitiesSupport a structured rhythm of the business to aid regional Customer Success leaders in problem solving and priority setting.Increase “ease of doing business” by solving for challenges that are impeding the efficiency of our Customer Succes teams.Improve prioritization, improve agility in decisioning, and improve our ability to measure progress towards business outcomes.Build financial models recognizing the value proposition that drives clear return on investment to customers and our business.Use analytical tools to address portfolio construction or optimization, performance measurement, attribution, or profit and loss measurement.Prepare data-driven analysis to support decision making, driving insight into the business performance and the actions required to improve.About YouBasic Qualifications4+ years in Customer Success or Sales operations, business operations, or financial management in a B2B company.Other QualificationsProficiency with Salesforce, Gainsight, and Tableau is highly recommended.Experience identifying business needs and applying strong qualitative and quantitative analytical problem solving.Experience working with Leaders to identify key opportunities to develop and enhance business strategies.Experience using a variety of data analytics applications and programming languages (i.e. Tableau, SQL, Python, R).Knowledge of statistics, probability, data science, basic machine learning techniques, and computation.Experience building content to communicate a coherent narrative tailored it different audiences.Ability to switch priorities and adapt in a fast-paced environment.Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!