Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe Success Guide team is driven by an excitement for our products and a desire to help our customers have an outstanding experience with our solutions. This team has recently been formed to support Workday's continued effort to scale and further advance our customer's experience. This newly established team will drive adoption, increase value, drive customer advocacy, and mitigate risk at scale within a global customer base.This is a Global support role which requires staggered hour support (non-shift).About the RoleThe role of the Success Guide is responsible for helping to improve adoption and grow customers’ value at scale. They will engage with customers across their lifecycle following data driven actions, delivering prescriptive 1:1 guidance, 1: many programs, and engage with the Workday Community. They will partner with Success Leads supporting them in their strategic engagements with administrative assistance. Success Guides play a critical role in providing the right recommendation at the right time, to the right person enabling customer value realization at scale.Key Responsibilities:Execute on prescriptive Success Plays based on customer needs delivered 1:1Be an expert in your field in order to provide the right recommendations, enabling value realization for our customersDeliver on 1:many Customer Success ProgramsEngage with Customers supervising and moderating Success related forums in Workday CommunityProvide support to Success Teams by executing on well defined deliverables internallyAbout YouThe Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.Basic Qualifications2-3 years relevant work experience in a scaled Customer Success roleExperience working globallyOther QualificationsWorking knowledge of core business processes (Sales, Marketing, Service, Support)Motivated to learn and grow knowledge around all aspects of a successful product, project and transformational change in organizationsGood interpersonal skills; internal and external, written and verbal communication are important in this roleAbility to present and interact with business teams with ease and integrityAnalytical and process orientedWorkday is proud to be an equal opportunity workplace.Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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