Program Manager, CX Business Operations

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamIt's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.The CX Strategy & Operations team drives operational excellence and innovation across the Customer Experience (CX) organization. We define & drive CX strategy & operations, while ensuring our business is standing strong on solid infrastructure with clear processes. We strive to build scaled, shared services that will provide maximum value to the many teams involved in delivering outstanding customer experiences.About the RoleThe Program Manager, CX Business Operations will report directly to the Director, CX Business Operations, Communications & Engagement, partnering closely to activate and sustain the strategies and priorities of the CX org. This role is really a ‘roll up your sleeves’ kind of role - driving a variety of initiatives spanning business operations, communications & employee engagement. This person is creative, self-directed, inquisitive, operationally savvy, efficient, has an entrepreneurial-minded mentality, and jumps in wherever help is needed! Core ResponsibilitiesBusiness Operations | Support translating Workday & CX strategies into execution. Drives and matures operational foundations, including but not limited to: annual planning, CX operating rhythm, strategic portfolio governance, and OKR alignment.  Stakeholder Engagement | Support partnerships & alignment with key CX & Workday stakeholders to help unlock value across the CX operating model and strategic programs. Organizational Maturity & Scalability | Support efforts to partner with CX stakeholders to assess existing processes and programs; identify opportunities to redesign and take action to ‘jump start’ initiatives. CX Communications & Workmate Engagement & Events | Support key communications, presentations, employee engagement programs & CX and/or Workday events. About YouBasic Qualifications4+ years experience in business operations / program management / strategy or customer facing role Strong relationship management & interpersonal skills to influence, maintain strong relationships, and collaborate at all levelsDemonstrated ability to synthesize information and see the big picture - while connecting the dots across individuals/teams/priorities 2-4 years experience driving great employee experiences (events, programs, etc.) Highly proficient in G-Suite, especially google slides -  Adobe Illustrator/Canva are bonusOther QualificationsExperience in finance, sales, or in customer facing capacity Experience at a management consulting firm or corporate strategy, business operations, or business planning function at a large enterprise company/firmEvent Planning Graphic Design and/or Communications Self starter, results-oriented,  inquisitive, and entrepreneurial-mindedAffinity for operations & innovation, and comfortable in a fast-paced environmentComfort facilitating meetings, seeking input, and storytellingCulture carrier!  Demonstrated commitment to driving employee engagement, motivating, and inspiring through multiple channels of communicationStrong relationship management & interpersonal skills to influence, maintain strong relationships, and collaborate at all levelsWorkday Pay Transparency Statement - United States The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here. Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $102,800 - $154,200 Additional US Location(s) Base Pay Range: $82,400 - $154,200Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!