Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamDo what you love. Love what you do.At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, planning and student solutions into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work. Field Readiness is a core function within Solutions Enablement, which rolls up into Workday's Customer Experience organization. Our mission is to enable customers and our services ecosystem to adopt Workday products and solutions in the most effective and efficient manner and with the highest quality to ensure lasting customer success.About the RoleThe Director, Field Readiness (M5) resides within the Solution Enablement organization and leads cross-functional project teams to deliver tools, communications and events to support Consultants in the Workday Ecosystem in the deployment of Workday Student at our customers. We are looking for someone who is passionate about driving the enablement of Workday Professional Services, deployment partners and our customers to ensure the successful implementation of Workday Student. The Director, Field Readiness drives the vision and provides oversight to the Field Readiness teams supporting Student Recruiting and Admissions, Student Finance, Records and Advising, and Financial Aid deployment at our Higher Ed. customers. The team is responsible for:Assessing the impact of product changes on deployments and methodologyUpdatinging and creating functional artifacts to support design decisions and configuration of product at deployments;Facilitating Knowledge Sharing Sessions (KSS) to share detailed functional knowledge and critical product updates and messaging with Workday Services teams and the partner ecosystemCoordinating the Product Lead program at services partners to ensure knowledge is disseminated within the ecosystem;Creating and updating artifacts for consultants in the services ecosystem o maintain product certifications;Coordinating, creating and presenting educational content for ecosystem events (e.g., Altitude) and internal events (e.g., Bootcamps)Coordinating cross-organizational communications and internal alignment with Product, Sales and Support through Alignment calls and other mechanisms Providing infrastructure and ad-hoc support for product and deployment-related escalations at deploying customersAs the Director of Student Field Readiness, you will also be responsible for:Coordinating alignment across diverse organizations including Product, Services, Education, Support, Strategy and Pre-SalesPartnering with Field Readiness Managers in other product areas and buying centers, including oCFO, oCHRO and oCIO to increase collaboration across the Workday EnterpriseCollaborate with the broader CX Strategy and Portfolio Management team to support solutions for Higher Ed. customerInfluencing the product roadmap by presiding over consolidated Services feedbackDriving consistency and quality through oversight of pre-configured content and standard deployment toolsHelping to coordinate issues and escalations on active deploymentsLeading initiatives to support new product offerings KEY AREAS OF RESPONSIBILITY Stakeholder Partnership & CommunicationProactively communicate and partner with teams to effectively deliver solutionsDeliver communications to teams with positivity and energyEffectively handle and communicate project intent and empower teams to achieve project objectivesProject ManagementUse project management methods and standards to ensure project results meet/exceed expectationsLead projects with varying degrees of complexity and riskWork on multiple projects concurrentlyUse project management methods (e.g., waterfall, agile) and tools (e.g., Smartsheet, MS Project)Business Process DefinitionProvide process leadership; develop detailed knowledge and understanding of key business processes and their cross-functional impacts (especially focused in the Workday professional services area)Collaborate with teams to identify and document key business processesUse process definition methods and tools to deliver business process improvements (e.g., Visio, Lucidchart)Tool Development & MaintenanceCreate and maintain artifacts/tools used on Workday customer projects across all stagesHigh attention to detail when building and managing artifacts/toolsOCM (Organizational Change Management), Communications, & TrainingPlan, develop, and deliver role-based, team member training associated with project solutionsPlan, develop, and deliver team member communicationsAssess organizational readiness for change and develop targeted action plans to empower positive change behaviorsAbout YouBasic Qualifications: 15+ years business experience in an enterprise level organization required10+ years of project management experience required10+ years of people leadership experience required10+ years of business analysis experience preferred5+ years of organizational change management experience preferred5+ years of enterprise IT experience preferred5+ years of enterprise software, SaaS, or cloud software experience preferred5+ years of experience working with professional services teams and providing needed support/ solutions5+ years of experience working in the Higher Education industry and/or focused on Student Information Systems (SIS)Other Qualifications: Ability to travel 25-40% of the timeStrong organizational and time management skillsAbility to work at a detailed level while maintaining an overall project perspectiveAbility to create and maintain detailed documentation, tools/artifacts, and other contentProficiency in Google Suite (e.g., Sheets, Slides), Microsoft Office (e.g., Excel, PowerPoint), Salesforce and other software including Confluence/JIRA, Slack, Lucidchart, Trello and SmartsheetKnowledge of project management methods and standardsKnowledge of business process improvement methods and standardsKnowledge of software development life cycle (SDLC) processes and procedures (including Waterfall and Agile)Knowledge of software testing conceptsExcellent written and verbal communications skillsProblem solving and troubleshooting capabilitiesStrong problem-solving skillsKnowledge of role-based training development and delivery methodsCloud software knowledge especially Workday and Salesforce.comExcellent facilitation and presentation skillsAbility to interact at all levels of the organization and with external representativesAbility to advocate and lead organizational changeAbility to work both independently and in a team-oriented, collaborative environmentBA/BS degree in Business, IS, Project Management or related field, from an accredited university or equivalent professional experienceMasters/MBA preferredPMP certification highly desirableWorkday Pay Transparency Statement - United States The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here. Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $187,600 - $281,400 Additional US Location(s) Base Pay Range: $156,400 - $281,400Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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