Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe Data Center Operations team is primarily focused on delivering Workday SaaS services and internal systems to support our SAAS applications. As a Data Center Operations Engineer you will help grow Workday’s rapidly expanding Data Center presence as part of a world-wide team of Data Center Operations engineers. You will help implement new data center infrastructures as well as make improvements and upgrades to the current environment.Data Center Operations Engineers (Networks) work as a technical resource providing the assistance necessary for day-to-day data center operation. The engineers ensure minimal downtime of data center equipment and play an active role in maintaining its mission-critical data servers, network and physical infrastructure.The engineer must make sure that the issues are escalated appropriately. They should work with high concentration and attention regarding security issues including access rights and privileges, confidentiality and many other threats.Job ResponsibilitiesThe Data Center Operations Engineer provides all necessary assistance in regard to IT infrastructure. They ensure that the data center environment is secure and operational for our customers.About the RolePrimarily focused on day to day Data Center, Server & Network hardware break-fix & large scale infrastructure build and deployment within tight deadlines.Responsible for troubleshooting connectivity issues with copper or fiber cabling.Provide technical communication pertaining to configurations in a concise, professional manner.Possess good knowledge of internal ticketing systems to provide proper customer service.Must identify and resolve complex server hardware and operating system failures to include the replacement of failed hardware components.Receive, track and deploy server and network hardware.On site spares stock control, tracking and monitoring.Perform installation, racking, and cabling services for servers and network infrastructure, both personally and through smart hands services.Follow and implement processes and procedures that improve stability, performance and availability.Update and Maintain data center documentation including port maps, rack layouts, PDU management and asset management thorough our DCIM and Power management tooling.Possess sound knowledge of operating systems, networking and securityEnsure established policies and procedures are followed and compliance requirements are met.Implement data center and infrastructure solutions that address growth, risks and scale in support of Workday’s business plans.Communicate and collaborate effectively across many organizations and various levels.Provide on-call support for off hours data center escalationsPerform regular scheduled out of hours maintenance window supportOversee co-location Smart Hands services.Perform maintenance on servers & network infrastructure, including physical parts replacements.Possible travel to other Workday Data Center locations to assist with projects as needed.About YouBasic Qualifications:4+ Years working within a high availability & high security Data Center environment.Experience following and implementing large scale technical infrastructure rollouts within a Data Center environment.4+ Years Data Center ,Network/Server troubleshooting and hardware break-fix experience.Other Qualifications:Demonstrable knowledge of all layers of the TCP/IP stack and common Internet services/protocols such as SMTP, DNS, LDAP, NTP, HTTP.Demonstrable proficiency in at least one of the following: shell scripting, Java, Python or Ansiible highly desirable.Strong Linux scripting skills in at least one of the following: Bash, Perl, Python.4+ years experience following and maintaining Data Center industry best practices.Hands on expertise and experience with data center physical layer, racking and hardware maintenance.Cable management to an extremely high standard with attention to detail.Can demonstrate industry standard knowledge for copper and fiber cabling within a data center environment.Data Center documentation and asset tracking (Jira, Confluence, Visio, DCIM, etc).Juniper/Cisco/Dell or HP hardware experience is advantageous.Ability to plan and complete tasks with minimal supervision.Ability to work at heights, lift server & network hardware regularly. Ability to use standard tools and testers (Fluke, light metre, continuity etc)Network deployment experience is a plus (Junos, IOS, Network and system build tools, etc).Can demonstrate proficiency in Linux, preferably CentOS.Technical Degree or equivalent experience.This role may require travel throughout the US & EU on occasion.Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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