Business Systems Analyst, Collaboration

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamIt's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. As a Business Systems Analyst, you will join the Business Technology’s (BT) Collaboration and Endpoint Engineering team, which is responsible for connecting the workforce through digital technologies. Your domain expertise in this space is key as you work with teams at Workday to provide an outstanding experience for our business partners.About the RoleWorking closely with our Architects and Engineers, you will design solutions that meet the needs of our business partners while maintaining the integrity of our products. As solutions are launched, you will be the champion for adoption and provide analytics to measure satisfaction and use.You will also play an integral role in managing intake and large projects for the team. As new opportunities and initiatives are identified, you will be pivotal in linking together the various elements of the work to be accomplished and ensuring that the benefits are realized.Responsibilities:Work with our business partners to understand their needs and desired outcomes for collaboration technologies.Develop a pipeline of features and stories that deliver against the collaboration strategy and roadmap.Lead cross-functional projects, including scope, schedule, and issues/risks, using both Agile and Waterfall methods.Own the operational delivery of our services, including dispositioning incidents and requests, and representing releases at the Change Advisory Board.Partner with Security and Privacy teams to ensure that our services have the necessary review and approval.Work with our vendors to escalate issues, track actions, perform license true-ups, and monitor analytics.Create and maintain documentation, e.g. process flow diagrams, wireframes, etc. that reflects current state and future opportunities.Maintain and upkeep technical and business documentation regarding capabilities within the portfolioDefine and help execute DR testing for portfolio applicationsIdentify opportunities to ‘shift-left’ or automate operational work.Remain current on industry trends and vendor roadmaps and use that information to influence the future of our services.About YouBasic Qualifications:Passionate about collaboration technologies and how they can be used to optimize the employee experience.Enthusiastic about solving business problems using an innovative and creative approach.Excellent communication and collaboration skills, ability to establish strong analysis and requirements gathering skills, proven communication skills (written and verbal) with ability to influenceHighly analytical in using data and metrics to uncover insights and drive business performance.3+ years’ experience implementing collaboration solutions in a global environment.3+ years of relevant technical business analysis experience.5+ years of business and system analysis experience with focus on infrastructure related projectsExposure and understanding of End Point and Collaboration tools and infrastructure projectsA bachelor’s degree in computer science (or related field), or equivalent work experience.Other QualificationPMP and/or Scrum Master certification is preferred.Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!