Senior Business Systems Analyst, Channel ApplicationsEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryPartners with business teams and peers in IT, Quote-to-Cash and Product to for design and delivery of Go To Market solutions aligned to the business and IT strategy. The successful candidate has experience designing solutions for CRM and Quote to Cash, and understands the relevant data models, in order to design or retrofit solutions across existing stacks. They have good technical depth and can quickly adapt to a changing software landscape and apply knowledge from existing systems to new. Within our team, we emphasize both the Business and the Systems side of the BSA role. You’re analytical at heart. You can pull apart a requirement, data model, vendor contract or proposal and put it together again in simpler, cleaner terms. You think nothing of throwing together a quick POC to prove out a concept. You can trace through data or code to make sense of an inherited as-is solution. But, you can also walk a mile in the shoes of your business counterparts. You can read a room and figure out where to clarify a concept, settle a misunderstanding, and thus drive consensus. You’re a simplifier, and energy supplier!ResponsibilitiesBusiness Requirements AnalysisPartners with business stakeholders to analyze, define and document business requirements, within and across functional areas Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context Understands business environment and helps to connect/align relevant business stakeholders Process Modeling and DesignAnalyze, define and document business processes within and across functional areas with a focus on simplification Understands the business environment and helps to connect/align relevant business stakeholders Stakeholder ManagementManages stakeholder expectations and communications within and beyond functional trackKnows business environment well enough to identify and proactively include the correct stakeholdersInteracts regularly with senior management level stakeholders, and demonstrates value from realized projectsSolution DesignResponsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendorsChampions good design practices Successful candidate must show their proven ability to steer design solutions across application boundaries DocumentationDocuments and reviews broader team documentationSupports team in identifying and defining relevant documentation templates pertaining to solution deliveryIs a champion for knowledge transfer to enable/empower other team membersFunctional DesignDevelops functional designs for applications, integrations and conversionsAbility to work on multiple functional areas and integrations with third party productsKeeps up to date with industry trends and vendor capabilities to produce robust functional designsReviews functional designs and obtains sign-offs with the cross functional business and IT teamsProvides inputs into business processes based on design capabilitiesChampions sustainable, forward-looking functional designsArchitectureN/ATesting & Test DesignCoordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offsCoordinates defects clarification, triage and coordinate resolution with engineering teamsProject ManagementManages multiple application releases and projectsManages stakeholder expectationsDesigns release scope and schedule in line with business goal, prioritization and IT capacitySystem ConfigurationsConfigures applications in line with business goalsDesigns forward looking configurations by recognizing future needs aligned with the business roadmapDevelops configuration standardsDay to Day Support (Production Support)Supports and trains junior resources and oversees quality in triage and troubleshooting practicesLeads troubleshooting efforts on critical issues with cross functional teams through resolutionIdentifies improvements to address repeat issuesTraining and Change ManagementWorks with functional leadership teams to set expectations and conduct planning and execution of SME training activitiesDefines, communicates, and implements support and engagement plansAnalyzes adoption rates and issues and assesses business case realization and proposes solutions to improveVendor ManagementManages/leads individual consulting resources as assignedParticipates in vendor advisory boards and user groupsVendor & Application Technology EvaluationExecutes medium-scale vendor evaluations, pricing negotiations and software acquisitionsPrepares management communications and gets stakeholder input for recommendationsQualifications7+ years experience in systems analysis or an adjacent technical skillset Bachelor's in Information Systems, Business or related field Experience designing solutions for CRM and Quote to Cash, with understanding of the relevant data models, in order to design or retrofit solutions across existing stacks Has good technical depth, perhaps coming from a more technical background, and can quickly adapt to a changing software landscape and apply knowledge from existing systems to new Some fluency in Salesforce, plus a dominant Q2C system like Oracle Perform technology and vendor evaluations where needed, and negotiate or steer negotiations and prepare output communications Able to provide valuable insights to support training and change management, build business cases for new projects and review adoption rates/business case realization, with meaningful solutions to improve if needed The ideal candidate forms a cornerstone across testing and design, project management, system configuration and post-production support. Supports team with strong stakeholder management and documentation practices Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. 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