Service Level Management Specialist ( RJ or SP)

Service Level Management Specialist ( RJ or SP)Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.We are looking for a dedicated and highly experienced Service Level Management Specialist to join our Managed Services team with the responsibility of providing support for managed services customers, handling availability, performance, and capacity of all managed hosting environments.What you will be doingStakeholder Influence and ManagementMaintains working relationship with key stakeholders for listening platform managementCustomer Journey Mapping and Business ImprovementHas significant understanding of customer journeyOwns centralization of all customer journey mapping processes and related documentationClear understanding of customer journey to support and coordinate ongoing CX projects, interacting with key internal stakeholders and customers within a diverse scopeInternal CommunicationsCreates an interactive and meaningful customer room for executives and all employees to review metricsCorp Change Management and Closed LoopConstructs action plans based on analysis and internal communicationCustomer Experience MeasurementSupports field alignment for targeted customers for listening activitiesSupports CX programs at local regional levelOwns preparatory interactions with customersOwns data cleanliness for listening event contactsProvides support to the Manager to create management reports and technical notesPrepares, organizes and controls documents, materials, data and information related to the activities in your scopeReviews, evaluates and improves results through innovative proposals, ensuring the technical quality in your scopePresents the results and analyze every aspect, identifying risks and action plans when necessaryUnderstands the customer´s business and the impacts regarding the IT environmentProactively measures and identifies tendencies and necessary investments in order to maintain the business continuityMeets with the customer in regular basis in order to discuss the information acquired and decide future plans for the IT environmentWhat we’ll expect from youPrevious experience in Service Level ManagementBacharel dregree in IT coursesWork experience with Clients negotiating and IT infrastructure and operationsAdvanced EnglishWhy EquinixThe opportunity to be part of the digital transformation in the world in a company that was elected by the employees as the best places to work by Glassdoor and it´s is GPTW for several consecutive years.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.