Experience Product Management Director for Employee Support and EnablementEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryCome help us transform the world of People Experiences. Equinix’s newly formed Employee Experience and Product Design team inside our HR Organization is seeking an Experience Product Management Director for Employee Support and Enablement to lead a transformation of the Equinix employee experience into World Class Moments that Matter. Help us bring together People, Process and Technology to connect the stages of our Employees’ journey. This role’s purpose is to create delightful, inclusive, frictionless experiences that enable employees to do the best work of their lives. You will be at the center of the magic and champion product experience, agile ways of working, shape the strategy and alignment from senior leadership and key stakeholders across the organization with outcome and measurement focus.As Experience Product Management Director, you will be building and leading empowered teams creating new products as well as supporting Equinix’s continued growth and evolution. This leadership position will tap into your talents from incubating new products, investing in and cultivating existing products, working with enterprise leaders to align on the most valuable product outcomes supporting the adoption of product management practices, fostering inclusive leadership, evolving team and organizational design, and pioneering new ways of working while enabling human-centered design to deliver against key outcomes.You will be an advocate for users, a creative problem solver, and an impactful leader. You'll be challenged to apply your depth of knowledge and expertise to build and lead your team through empowerment, engagement, and continuous improvement as we partner with our many stakeholders on a daily basis to stay aligned and focused on common goals.ResponsibilitiesVision Management Inspire and lead teams to build employee solutions and lead digital transformation by exampleCollaboratively draft and drive products and the experience vision for our people, solving problems and meeting employees needs related to employee support and enablementProficiently lead long term vision strategically aligned to the organizational goalsRepresent teams at executive deep dives and share the bold vision and progress on a regular cadenceProduct Management & Execution Expertise in translating business needs into customer desired outcomes and featuresLeverage voice of the customer research, and data-driven approaches to influence change and build a great employee experienceExpertise in both crafting the strategy and overall execution for a complete product line or suiteAnalyze product performance through qualitative and quantitative analysis tools and, product teams and processes to inform product effectiveness, outcome measures and iteration opportunitiesReduce system constraints (resource, financial, technology) to build long-term customer engagement and brand loveLeverage design thinking to run solution workshops with cross functional teams. Analyze requirements and use data to make recommendationsLook across the enterprise to assess downstream impacts and create an integrated experience for our peopleLeadershipDemonstrate empathy, transparency while role modeling the core employee value proposition, to steer collaborative discussions and build team trustRole Model the test / learn / iterate mindsetLead teams to innovate and transform by embracing new ways of workingCollaboration & Stakeholder PartnershipBuild relationships, influence, and lead various cross-functional business gain alignment to deliver amazing productsPartner with digital technology to drive agile mindset and practice shift, developing and executing against the tech roadmap, grooming and prioritizing the product backlog, sprint planning and UATWork closely with our HR COE Partners and Client Services to create employee experiences leveraging process, technology, or enablement that drive execution and adoption while providing continuous feedback to the stakeholders on product effectivenessPartner with key internal stakeholders to develop and identify change management and enablement efforts that engage and inspire employees, driving high ROIQualifications Minimum 8+ years product management experience in HR, Talent, employee experience, (customer service-related projects would be a plus)5+ years formal leadership experience and demonstrated success developing engaged, inclusive teamsExperience working successfully in Agile methodologyExtensive knowledge of customer support, knowledge management, knowledge centered support, case management, call center practices, with the ability to provide value added guidance to the Experience Delivery and HR teamsProven ability to thrive in ambiguous environments, break down ambiguity into patterns and create operational rigorExcellent communication, problem solving, creative solutions, active listening & time managementPreferred QualificationsBachelors or advanced degree in design, human computer interaction, computer science, marketing, business or related field or equivalent work experienceExperience creating products and services in Employee Service Delivery or External Customer Support via digital and assisted channels.Certified in Knowledge Centered Support (KCS)Experience with solutions involving ServiceNow, Workday, Sharepoint, chatbots, and call center toolsAbility to communicate to a wide spectrum of cross-functional team members, including technical and business resources and influenceExecutive presence including ability to lead and influence without direct authorityAbility to hire, lead, manage and develop high-performing product management teamsProven ability to build collaborative relationships at all levels and ensuring teams create a collaborative cultureProven self-starter with demonstrated problem solving and organizational skillsExperienced in program and project management methodologiesAbility to plan and deliver change management roadmapsEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.The targeted pay range for this position in the following location is / locations are:San Francisco, CA / Bay Area: $179,000 to $304,000California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $172,000 to $293,000Colorado, Nevada, Rhode Island: $159,000 to $271,000Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:USA Benefits eBookEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
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