Senior Data Center Customer Operation Technician IV

Senior Data Center Customer Operation Technician IVEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, sophisticated infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents! We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Do you want to be at the forefront of maintaining critical facilities infrastructure? Would you enjoy being part of a close-knit team delivering outstanding service to our data center customers? Then read about the role and requirements for an Equinix Data Center Technician!Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. Simply put - We cannot go dark. In this crucial role, a Data Center Technician:Develops job plans for large installation projects using various project management tools.Contributes to vendor review and oversight with management.Provides weekly queue management activity reports and metrics to the supervisor.Supports customer requirements/issues, especially in sensitive situations.Supports internal/external audits, updates databases, and completes reportingSupports sophisticated data center work requiring developing new concepts and techniques for standard operating procedure and independent judgment for installs, troubleshooting, terminations, modifications, and testing.Understands the approval process and identifies timelines for orders that have been expedited or require negotiation.Ensure that a team is a safe place for all team members and escalate where vitalIdentifies cost savings opportunities and process recommendations and shares with leaders.Optimally collaborates within the department; may mentor team members on general maintenance activities.Provides partners with inventory needs to maintain efficient stock levels of critical parts and equipment.Qualifications2-4 years of cabling, fiber optics, and rack and stack experienceHigh School DiplomaA natural curiosity and strong troubleshooting skillsExperience working in a critical facilityYou can lift up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without an accommodation.24/7 Operation - Your flexibility to work any assigned shift, off-schedule, fill in for workmates, respond to emergencies, etcEquinix is an equal-opportunity employer. All applicants will receive consideration for employment regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or a qualified individual with a disability.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please get in touch with us to request an accommodation.