Job Summary:THE TEAMTicketmaster, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce, and artist management. The Ticketmaster Marketing team drives fan-centric initiatives via Content, Product Marketing, Partnerships, CRM, and Performance Marketing channels, creating campaigns to retain existing fans, acquire new fans and ultimately drive sales.THE JOBThis is a remarkable opportunity for a highly experienced and strategic Creative Director to join the North America Marketing leadership team. As a senior leader in this role, you will spearhead the development of groundbreaking creative concepts to support brand, product, and category marketing initiatives. You will be entrusted with the responsibility of developing an innovative and performant content strategy including design, copy, video, and editorial content. Your expertise and vision will be instrumental in shaping the brand narrative for Ticketmaster in the US, ensuring impactful and consistent fan-facing communication with consistent tone of voice for the brand.In this influential position, you will showcase your passion for creative development and design, leveraging your extensive experience in developing content for consumer tech platforms. As the Head of Content, you will provide direct management of the Creative Design & Content, Creative Operations and Editorial and be accountable for generating content across all marketing and media channels.We are seeking a dynamic and visionary leader who possesses a unique blend of creative genius and marketing acumen. You will bring thought leadership and exceptional storytelling skills, seamlessly blending business objectives and assets with the pulse of sports, music, and popular culture. Collaborating closely with the Marketing team and Marketplace Organization, you will creatively solve business challenges.Leading a team of talented creative, designers, copy writers and editors will be a pivotal part of your role. You will work closely with the Marketing team, internal stakeholders, and senior leaders to ensure alignment and create impactful content. Your ability to motivate and inspire your team will be instrumental in achieving outstanding results.BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkRESPONSIBILITIESAssume direct leadership of the Content, Creative Operations and Editorial teams, ensuring seamless coordination and efficient workflows. Your role will involve overseeing the end-to-end creative process, resource management, project prioritization, and timely execution of deliverables.Guiding and elevating the creative design and review process. With your expertise, you will provide strategic direction, offer feedback, and ensure the development of visually stunning and engaging design assets that align with Tech brand guidelines.Lead the editorial content development efforts. This includes managing a team of writers, ensuring the creation of compelling and SEO-optimized written content.Develop and execute comprehensive content strategies that align with the brand's goals. Your strategies will encompass various channels and formats, including websites, blogs, social media, and other relevant platforms, to maximize brand exposure and engagement.You will foster strong partnerships and collaborative relationships with internal stakeholders, including marketing teams, product managers, and senior executives. By understanding their goals and aligning content strategies accordingly, you will drive effective communication and ensure a cohesive brand message across all channels.Utilizing analytics tools and data-driven insights, you will continuously evaluate the performance of content initiatives. By identifying areas for improvement, optimizing content strategies, and implementing A/B testing, you will drive continuous growth and maximize the impact of brand content.As a senior leader, you will provide mentorship, guidance, and career development opportunities for the team. By fostering a culture of innovation, collaboration, and ongoing learning, you will empower team members to excel in their roles and achieve professional growth.Continuously monitor emerging trends, technological advancements, and best practices in creative design, video, and editorial. Direct the production of creative outputs in-house or in collaboration with external agencies as relevant and ensure effective and timely roll out of campaigns. `REQUIREMENTS15+ years of experience as a Creative Director at an agency or marketing department, demonstrating a proven track record of excellence in content strategy and execution.8+ years of experience as a Designer / Design Lead, showcasing your ability to design content, and to effectively lead and mentor design teams at a senior level.Experienced at UX copy writing, with proven ability to deliver improved customer experience and consistent tone of voice for the brandA degree in an Art discipline or related field, complemented by ongoing professional development and a strong understanding of design principles.An impressive portfolio of personal and team design & creative work, highlighting your ability to drive business results and achieve significant impact.Extensive experience in building and leading large-scale design teams, fostering a culture of creativity, collaboration, and innovation.Demonstrated success in leading high-profile design projects with multiple stakeholders, showcasing your ability to navigate complex organizational dynamics and deliver exceptional results.Exceptional creative vision combined with a deep understanding of commercial and business objectives, enabling you to align design strategies with brand goals and market trends.Proven track record of developing and presenting impactful and effective creative concepts that resonate with target audiences and drive business growth.Expertise across a broad range of areas:Creative direction, providing strategic guidance and overseeing the creative vision to ensure brand consistency and excellence.Executive-level client presentations, effectively communicating the value and impact of design work in relation to brand objectives and market trends.Excellent creative writing and UX copy writing experienceAdvanced social and digital media content expertise, leveraging social platforms to drive engagement, build communities, and enhance brand visibility.Project management, showcasing your ability to successfully manage complex projects, resources, and timelines to deliver exceptional design outcomes.In-depth knowledge of sports, music, and popular culture, combined with a deep understanding of marketing trends, technology advancements, and the digital/social media landscape.Proven experience in creating integrated campaigns across all marketing channels, including digital, social media, paid and earned media. Strong secondary knowledge of traditional offline channels such as TV, radio, and out-of-home advertising.YOU (BEHAVIORAL SKILLS)The ideal candidate is a high-energy, strategic, and highly creative individual, possessing a strong sense of urgency with a track record of success. Ability to think big, framing designs in the context of the broader fan experience, and comfortable diving deep into the details.Strong team management skills and cross functional collaborationDynamic and inspirational; can maximize the talent of the teamEnthusiastic, confident, and able to communicate at all levelsStrong storytelling and creative skillsAbility to work effectively as part of a teamGood time management skills with an ability to plan and prioritise competing work demandsExcellent verbal and verbal communications skillsDemonstrate creativity and innovation in a business context relevant to the roleA highly motivated individual who takes pride in delivering work to the highest standard of excellenceLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.----------The expected compensation for this position in California is:$180,000.00 USD - $225,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
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