Lead Product Designer - TM1 Platform

Job Summary:THE PRODUCT AND TEAMTicketmaster’s enterprise platform that enables creating and managing worldwide events. Many great details go into each event: from planning to sales, managing entry during the event and post event reports and analysis. As designers at Ticketmaster, we are responsible of ensuring this robust functionality stays simple and elegant. We design for a wide range of devices and roles that together bring amazing entertainment to fans. We bring delight into our clients and on-the-ground teams’ day to day tasks with our unique range of ticketing and event management solutions. While Ticketmaster’s product teams keep the user at the forefront of our solution design, we, the designers, are the specialists in research techniques, mapping and ideation workshops, building agile trials and closing the feedback loop.THE ROLEAs Lead Product Designer you will be assigned to the Platform area, where you’ll be focusing on the end-to-end service of our Enterprise Platform. You’ll work along side other designers who are also focusing on end to end experience (Service Designers, Design System Designers etc.).You will be accountable for researching and documenting all user journeys on various granularity levels whilst working with other design leads and management to ensure an industry-leading overall client experience.Your Product area focuses on shared services that all users, across most journeys will use. You will champion alignment and consistency across the entire Enterprise Products. You’ll take a lead role in communicating to the Design, Product and Engineering teams where we should align and how. You will develop frameworks and processes to help us build a holistic experience of our Product.You will join a globally distributed team and you’ll work on a compelling global client offering.You will be responsible for managing stakeholder expectations, aligning service-design objectives to product roadmaps, and developing achievable schedules to ensure strategic goals and timelines are met. You will be capable of solutioning for diverse problem sets, defining new frameworks, independently conducting.You’ll keep skills fresh and be able to share best practices, technical trends and developments with the wider team.RESPONSIBILITIESUse core information architecture and design expertise to take product design deliverables through a full project lifecycleInitiate and conduct user/market, map client’s current and desired flow.Research and communicate to wider team the client’s eco system in which they operate and help ideate how we can improve our offeringIdentify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this visionParticipate in and lead ideation workshops with cross-functional teamsGenerate storyboards and diagrams and/or define the structure for design artefacts to be producedUnderstand how we can utilise Ticketmaster’s brand identity and terminology across the user flow so that it is translated into an intuitive and stylish experienceWork with the Analytics and product management teams to drive measurable UX decisionsUnderstand long-term vision and strategic business goals of the departmentKeep skills fresh and be able to share our best practices, technical trends and developments with teamOpportunities for mentorship of Interns or AssociatesREQUIREMENTSThorough grounding in principles, methodology and practices of service design with proven hands-on experience in a working environment, i.e. UX design, UX research, interaction designAn outstanding portfolio with cross-platform design worksExperience working on SaaS or complex multi-app platform will be a strong advantage but not a mustAbility to drive a range of innovative and compositionally strong design solutionsFully conversant in one or more industry softwareAbility to think creatively and present concepts clearly to stakeholders and team membersAn understanding of capabilities and limitation of technologies that are used to create powerful interactive experiencesA strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform developmentYOU (BEHAVIOURAL SKILLS/COMPETENCIES)  Strong analytical and creative problem-solving skillsA passion for interaction and customer involvementExcellent written, verbal communication and presentation skillsAbility to work on multiple projects simultaneouslyProactive in learning and being fluent in latest UX trends and technologiesHave excellent verbal and written communication