Job Summary:JOB DESCRIPTION – Product Manager, SDKLocation: US - RemoteDivision: Fan ExperienceLine Manager: Product ManagerContract Terms: Full-time/RegularTHE TEAMTicketmaster's Marketplace Product team collaborates globally to enhance client, fan, and internal value via web, mobile, and integration solutions. Our products encompass ecommerce, marketing, order processing, and fulfillment services.THE JOBAs an SDK Product Manager at Ticketmaster, you will play a pivotal role in developing and managing our Software Development Kit (SDK) offerings. Your meticulous attention to detail and strong organizational skills will be crucial in ensuring the seamless integration of our SDKs across various platforms. You will collaborate closely with cross-functional teams to drive product excellence and elevate the fan and client experience.WHAT YOU WILL BE DOINGLead the end-to-end lifecycle of Ticketmaster's SDK products, from conception to launch and ongoing enhancement.Develop a deep understanding of client and fan needs, translating them into clear SDK requirements.Collaborate with engineering, design, and marketing teams to define features, functionalities, and user interfaces of the SDK.Establish and maintain a comprehensive SDK documentation, providing clear instructions for integration and troubleshooting.Conduct thorough quality assurance and testing processes to ensure the reliability and performance of the SDKs.Monitor industry trends and competitors to identify opportunities for continuous improvement and innovation.Engage with internal stakeholders to gather feedback and insights for refining the SDK offerings.Work closely with external partners and developers to ensure effective integration and usage of the SDKs.Participate in cross-functional meetings, presenting updates on SDK progress and gathering feedback.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Proven experience as a Product Manager, specifically with SDKs or developer-focused products.Exceptional organizational skills and a keen eye for detail.Strong project management abilities, capable of handling multiple tasks and priorities simultaneously.Excellent written and verbal communication skills.Familiarity with software development processes and methodologies.Ability to collaborate effectively with technical and non-technical teams.Strong analytical and problem-solving skills.Passion for the entertainment and technology industries.Previous experience in the live events or ticketing industry is a plus.YOU (BEHAVIOURAL SKILLS)Effective Communication: Clearly convey ideas, requirements, and updates to cross-functional teams, clients, and stakeholders.Collaboration: Work seamlessly with diverse teams including engineering, design, marketing, and sales to achieve common goals.Adaptability: Embrace change and adjust strategies as industry trends and business priorities evolve.Problem Solving: Analyze challenges from multiple angles and develop creative solutions to address complex issues.Empathy: Understand the needs and perspectives of clients, fans, and partners to deliver products that resonate.Critical Thinking: Evaluate data and feedback to make informed decisions that drive product success.Leadership: Inspire and guide teams, fostering a positive and productive work environment.Time Management: Efficiently prioritize tasks and manage deadlines in a dynamic, fast-paced environment.Negotiation: Navigate conflicting interests to find win-win solutions for all stakeholders.Innovation: Cultivate a mindset of continuous improvement, seeking new ways to enhance products and processes.Strategic Vision: Align short-term actions with long-term goals and the overall Ticketmaster vision.Detail Orientation: Maintain a meticulous focus on accuracy and quality in all aspects of product development.Customer-Centric Approach: Keep the end-users' needs at the forefront of decision-making and product design.Adaptive Learning: Quickly grasp new concepts and technologies relevant to the entertainment industry.Influence: Persuade and motivate others to support your product vision and strategy.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.----------The expected compensation for this position in California is:$114,000.00 USD - $143,000.00 USDThe expected compensation for this position in New York City is:$114,000.00 USD - $143,000.00 USDThe expected compensation for this position in Westchester is$114,000.00 USD - $143,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law and the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California or New York City applicant might be paid. It assumes that the successful candidate will be in California or New York City or perform the position from California or New York City. Similar positions located outside of California or New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California and NYC Laws, a potential new employee’s salary history will not be used in compensation decisions.
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