Job Summary:Location: United Kingdom (remote)Division: Ticketmaster UKContract Terms: PermanentTHE TEAMThe Foundational Services team is responsible for revamping, standardizing, and globalizing several key services at Ticketmaster: load balancing, DNS, and IPAM. The team is centralizing these services and establishing new standards of operations in a consistent manner, which will lead to more effective consumption of these services, and more reliable delivery of value to the company. This includes uplift to services provided and to governance and best practices when leveraging these services.THE JOBTicketmaster is seeking a talented Senior Systems Engineer responsible for managing and designing our load balancing, DNS, and IPAM solutions You will be responsible for the overall reliability of these infrastructure services supporting critical business applications. You will design and implement the tools that automate building and operating reliable systems. You will be supporting a high-volume 24x7 production environment, as well as development and test environments. You will be maintaining a large number of load balancer instances and VIPs (dozens of load balancers, hundreds of VIPs, supporting thousands of backends), and internal/external DNS. You will write tools to automate routine and complex tasks and troubleshoot application and infrastructure issues. The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture. This role will be expected to be a subject matter expert on installed solutions (load balancers, DNS, and IPAM), and help drive efforts to improve automation and tooling.This is an exciting time to come on board with Ticketmaster, as we look to the "Return to Live" later this year. We will be focusing on efforts towards modernization and operability, expanding capacity, and enhancing our platform in a number of ways.WHAT YOU WILL BE DOINGProvide expertise for Citrix ADC / NetScaler and VMware NSX ALB / Avi Networks Software Load Balancers, TinyDNS, and Infoblox DNS/DHCP/IPAMDeploy, monitor, and maintain load balancers, DNS, and IPAM systems (software, bare-metal, appliances)Provide operational support (creating VIPs, updating DNS records, creating IP reservations, etc.)Analyze supported services, and work with product teams to optimize themCreate and maintain system and service documentationProactively identify and address stability, capacity, and performance concernsImplement provisioning and deployment automation / IaC solutionsIdentify & implement solutions to other needs for process automationChecking in code for automation & tests to version control repository (GitLab)Support PCI / security compliance requirements (upgrades, defect management, etc.)Regularly work with Jira, GitLab, Prometheus, Grafana, SplunkLiaise with other teams (Networking, Data Center Ops, Security, etc.) as requiredRespond to, recover from, and prevent future occurrences of failures & outagesParticipate in on-call and potentially some after-hours support as requiredWHAT YOU NEED TO KNOW A few years of experience working with web applications in a large, fast-paced production environmentKnowledge of how Load Balancers work: TCP/IP, BGP anycast, DNS, HTTP, TLS, reverse proxies, etc.Knowledge of how the internet works - from client to server, and everything in-between. HAProxy, Nginx, Apache and Varnish are not foreign to you.A couple of years working with containers (i.e., Docker, Kubernetes, etc.)Advanced scripting skills, with demonstrable automation experience (Go, Python, PowerShell preferred)Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc.Various other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, JiraYOU A Load Balancer subject matter expertAutonomous and proactive.Passionate about technology and transformation.Self-motivated activator, energetic and tenacious.Comfortable with working in cross functional and multidisciplinary teams.Excited about taking on challenging technical problems and devising creative solutions. LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK LI-Remote
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