Job Summary:Company: Live NationDepartment: Facilities Management Location: LondonReports to: Reception ManagerWorking Hours: 8am- 4pm or 10am- 6pm. Occasionally weekend and out of hours work when required to meet company deadlines and to help with the running of events. To be arranged and agreed with the Facilities ManagerRole DescriptionAn opportunity has arisen to join the Facilities Management team at the world’s leading music and entertainment business on a permanent contract. The main purpose of the role is to work in parallel with the reception manager and to fully support with all business critical projects soft services while providing a 5 star customer service to Live Nation staff. What it’s like to work in the TeamFirst impressions count and our team is the welcome that Live Nation staff and visitors experience when they enter our brand new offices in central London. The proactive and warm nature of the reception team means that we are a trusted partner to the business as a whole and whether we're welcoming guests, staff or helping to run events in our impressive new atrium, we're known for offering excellent customer service by creatively solving problems and getting things done and enjoying ourselves while we do it. Who you areCompetencies / Skills / Knowledge / ExperiencePrevious demonstrable experience in supervising a reception team Good time-keepingStrong Microsoft Office skillsStrong attention to detail and organisedWorking in a fast moving, high pressure, constantly changing environment.Strong communication skills; ability to communicate well with people of all levelsFantastic customer service skills - greeting people professionally with warmth and confidenceBehavioursThe following attributes determine how the role will be carried out and are required to be a successA proactive approach with common senseBe accountable and take responsibilityPolite and enthusiasticVery self-motivatedCan-do attitude with good attention to detailWhat the role includesHelping and working with the reception manager with day to day and ad-hoc tasks/dutiesSet objectives and be responsible for the day to day running of the receptionAssess employee performance and recognise training needs and potential as appropriateYou will assist the Reception Manager on the running of the FOH service, as well as stepping in on facilities duties in the absence of the Reception ManagerOverall day-to-day responsibility of the upkeep of key areas e.g. bar, meeting rooms Responsible of keeping the Reception area clear of all incoming and outgoing itemsGeneral office and reception duties - answering phones and forwarding calls in a timely manner, emails, greeting visitorsTo carry out duties in accordance with instructions by the Reception ManagerTaking staff photos, setting up and issuing security cardsKeeping a log of temporary user cards for contractors and visitorsUploading staff photos to the intranetMaintaining the visitor and maintenance log via EnvoyProvide refreshments for external/internal and board meetings.Set up catering for meeting room bookings working alongside the facilitiesTo ensure the smooth transition of calls from the main switchboard to the relevant people/department and dealing with general enquiries, including customer service enquiries for tours and festivalsBooking meeting rooms as and when requiredMeeting and greeting clients in a warm and friendly manner and ensuring clients receive VIP treatmentTo undertake general administrative duties as requiredBooking of taxis for staff and visitorsMaintain and monitor stock levels around the building e.g. stationeryCheck the photocopier areas to ensure they are clear, tidy and free from paper recyclingIssue passes to vendors and contractors and make sure they return accordingly and on timeShared ResponsibilitiesIncoming/outgoing post, couriers, deliveries etc shared responsibility with Receptionist/Post Room Assistant as and when requiredWork alongside the reception manager to ensure all internal/external onsite events/meetings run safely and smoothly to a high standardEqual OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyLive Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com#LI-SL1
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