Job Summary:Product Manager- Sports Location: Stoke-on-Trent, United KingdomDivision: Ticketmaster InternationalContract Terms: Permanent, 40 hours per week (hyrid 3 days in the office)THE TEAMThe International Sports Ticketing Team is responsible for the day-to-day oversight of Ticketmaster’s next generation of sports business applications for our clients and partners. These applications are part of a diverse suite of tools, mainly for sports clients, including B2C & B2B ticketing tools to manage events, memberships and allocations, business intelligence and operational reporting, cross business collaboration tools, and payments, financial settlement and point of sales applications for selling tickets at venues, outlets and call centres. THE JOB The International Sports Product team is currently seeking a skilled, energetic Product Manager to bridge the needs of our customers (clients, fans, venues and partners) and the creativity of our design and engineering teams. This position within the International Sports product management team will combine outstanding product vision with the hands-on skills, working with a multi-disciplinary team, you will create, plan and develop new and existing products to ensure our business leads the way as the future of the live entertainment industry.The responsibilities for the role cover identifying market opportunities, stakeholder management, product planning, requirements gathering and product specification creation. You will be responsible for one or more products and services across international domains from inception to launch and will drive a cross-functional team to ensure Ticketmaster delivers on its core business goals.WHAT YOU WILL BE DOING To work with the sports product team to deliver product vision and strategy for Sports products.To build excellent relationships with all of our internal and external customers in order to clearly understand and represent their business needs for each productTo gain a comprehensive understanding of our external business customers and their system needs through qualitative and quantitative analysisTo identify and research market opportunities through existing and cutting-edge technologies presenting findings and recommendations back to the sports product & technology teams demonstrating the business value of the proposed solution.To drive product solutions with regards to goals, business case, functional requirements, design and user interfaceTo define product specifications using clear, consistent and unambiguous user stories and acceptance criteria with any supporting documentation requiredTo constantly update and prioritise product and business requirements using Roadmaps, Sprint and Product BacklogsTo work closely with Clients, Business Representatives, Engineers, Architecture, QA, Design, Project Management and Support teams during the release process to provide clarity around product feature definition, customer requirements and Sprint goalsTo track the business value of new features or enhancements using key performance indicators, reporting on ROI over agreed time-frames.Ownership and strive to complete good quality work for the delivery of product features and enhancementsTo actively participate in the development of a self-managing cross functional team where every member of a project or release believes that they are “all in this together”Must be able to work overtime as and when required including international travel and attending conference calls with international team members.WHAT YOU NEED TO KNOW Proven Agile product management experienceConsiderable experience as a Product Manager for an eCommerce company. You should have strong experience shipping quality products in a fast-paced environment.You will be fluent in EnglishYou will have proven experience of working in an Agile framework, experience in SAFe (Scaled Agile Framework) will be an advantageYou will have experience within a B2B and B2C environmentYou will have experience in working with remote stakeholders and colleaguesPreferably educated to degree level or similarExperience within the Ticketing industry will be an advantageExperience within the Sports industry will be an advantageHolding a Certified Product Owner certification will be an advantageYOU Interest in learning new methodologies and processesExcellent presentation, written and oral communication skills with a strong emphasis on the ability to clearly communicate the user journeyStrong quantitative & qualitative analytical abilitiesInterest in software / online technologiesGood understanding of B2B & B2C technologies (ideally sports ticketing systems)Excellent general technical skillsMust be able to work overtime when requiredOur work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid
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