Operations Administrator

Job Summary:Company: Cuffe and TaylorDepartment: OperationsLocation: Preston, London or remote (UK)Reports to: Senior Event ManagerWorking Hours: Full time, 9am – 5pm, 40 hours per week with extra weekend working throughout festival season onsite. Some travel required.Role DescriptionCuffe & Taylor operates Lytham Festival, Live at The Piece Hall , Scarborough Open Air Theatre, Summer Sessions, Cardiff Castle, Lincoln Castle and many other sites. Cuffe & Taylor also Produce and Promoter over 1,500 theatrical shows across the UK and Internationally each year and project manage a major London attraction.The operations administrator will work within the Cuffe & Taylor to support the operations team in the planning and delivery of festivals, concerts and tours.What it’s like to work in the Team Cuffe & Taylor is made up of a diverse group of individuals, but we all share the same passion for putting our employees first. We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins as a team.Who you are Competencies / Skills / Knowledge / Experience EssentialAbility to work efficiently under pressure and tight deadlinesExcellent organisational and administrative skillsExcellent communication skillsExcellent IT skills including Microsoft Office, Excel and Adobe. Excellent formatting skills Excellent attention to detailExtremely well organised and self-motivatedDesirableExperience in procurementExperience on ZenDeskPrevious event experience Knowledge of live music industry You may have prior experience involving, project management; local authority licensing department; licence compliance; event management; event coordination; health and safetyBehavioursThe following attributes determine how the role will be carried out and are required to be a successHigh level of integrity and discretion Flexibility Maturity and level-headednessProactive approach to problem solving What the role includesManaging procurement documentation and paperwork processesManaging hotel bookings across the summer festivalsManaging and booking promoter reps and freelancers across all festivals and theatre toursAnswering customer emails through ZenDesk for Cuffe & Taylors festivals, concerts and theatre showsProducing FAQs and customer information for Cuffe & Taylor festivals, concerts and theatre showsWorking closely with the event team in ensuring all documents are organisedAssisting the operation team with organising Liaising with the operations, production, artist liaison and ticketing teams to assist with any roles including accreditation, radio management, meal tickets and any other relevant rolesWorking on site at events and festivals as required, including weekends and eveningsAssisting with hotel bookings for staff and crewAd hoc tasks as requiredEqual OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.Reality CheckWhile this is a great opportunity in an exciting industry this is not just a chance to see shows for free! The role is not your ordinary 9-5 and the industry is demanding with sometimes unsociable and long hours. The excitement and energy of the shows, tours and festivals we create comes from the hard work and dedication we commit to our work, and this role is no exception to this. So, get ready to bring your best to the role.The CompanyCuffe and Taylor is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.APPLICATION DEADLINE: 6TH NOVEMBER 2023. We reserve the right to close applications at anytime.#LI-SL1#CuffeandTaylor