Important Information:Candidates must be located within the Republic of IrelandThis is a remote based role and the expected start date for this role is : January 15th 2024We require your full availability for 9 non-consecutive weeks of paid trainingTraining will be broken into two parts.Here are the dates of the training (subject to change) :January 15th 2024 - March 8th 2024April 8th 2024 - April 19th 2024Why us?Here at eBay we are passionate about creating the best experiences for our customers. We are also passionate about creating the best experience we can for you. We have built an authentic culture where you can bring your whole self to work, providing mentoring and ongoing coaching to our new hires. We promote a culture of listening, learning and growth. Within this role you will have the opportunity to deliver extraordinary impact through inclusive collaboration. Our dynamic, fast paced environment is constantly evolving and makes eBay an exciting place to work which we hope will truly inspire you!Basic Salary of €35,360Quarterly Bonus Plan25 days Paid HolidaysEducational AssistanceHealthcare PlanPension PlanPaid Parental Leave4 weeks paid sabbatical every 5 yearsTo view all our benefits click hereJob DescriptionCustomer Service Mediation Teammate (M2M)We are passionate about creating experiences our customers love! Our Member to Member (M2M) team is part of the Global Customer Experience Department. This is a phone based role, where you will review customer concerns and appeals, providing mediation and conflict resolution to eBay members regarding returns and item not received cases.Responsibilities:Provide conflict resolution support via phone to passionate eBay membersAct as a mediator between buyers and sellers, using step-based resolutions, that are not conclusive on every callProvide policy-based resolutions on disputes. These disputes can include cases where a buyer has not received an item, received a damaged item or when a buyer is looking to return an item for remorse reasonsReview appeals where sellers or buyers are appealing eBay case decisionsMake and deliver decisions that will negatively impact one party. These decisions have financial impact to the customer or eBayBuild trust, educate, and create great experiences despite delivering difficult messagesTake appropriate action to ensure eBay is a safe and compliant trading platform for our communityExcel at learning through our training programs and self-learning to keep growing your skills & knowledgeAdhere to your daily schedule, tasks and goals, supported by your team leader and coachRequirements:You have at least 18 months customer service experience in either a virtual or face to face environmentIn order to be considered for this role, candidates will need to be located in Carlow, Cavan, Clare, Cork, Donegal, Dublin, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford or WicklowA successful candidate would have the ability to deal with conflict, and guide parties through the steps towards resolutionYou are assertive, with the ability to say “No” and deliver a difficult message with confidenceYou have a strong ability to evaluate cases from a business perspectiveYou are an excellent communicator, with a high level of compassion and emotional intelligenceYou are Self-aware, understanding voice tone control and its impact on how customers feel, can adapt to different customers & culturesResiliency will be key to this role as will the ability to handle stress and be productive under pressureYou are a learner, always growing and open to feedbackYou enjoy taking ownership and control, and driving resolutionYou are driven and motivated to achieve targets and meet your metricsYou are motivated and disciplined while working from homeCandidates must have Strong PC skills, can operate Windows and troubleshoot a PC, tablet or mobile phoneWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please contact us to request accommodation.eBay Inc. is an equal opportunity employer, dedicated to workforce diversity #JobsIE#indeedEMEA#LI-AV1Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.For more information see: EEO is the Law Poster and EEO is the Law Poster SupplementThis website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookiesView our privacy policy and accessibility info
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