Support Engineer acts as a member of operate teams to provide excellent experience and functional and technical support to SaaS and On-prem customer. Responsibilities:Provide excellent customer experience and solution support to strategic BY customers with ownership, proactive and innovative approachConsistently demonstrate customer centricity and relentless attitude to innovate through teamworkBuild and demonstrate competency in BY product and supply domain,collaborate with cross functional teams including Product Development, Consulting and Cloud services to deliver high quality to customers.Daily monitor BY solutions within SaaS customersAdd value by developing knowledge article as well as working on operational improvements Knowledge and Skills BY is looking for:Essential:3 to 8 years of experience in supply chain or manufacturing industry, with Strong business knowledge of the overall planning processes.Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills requiredMust have effective oral and written communications skills in English and the ability to work successfully with internal and external stakeholdersGood to have:Experience in product supportKnowledge of BY supply planning solutionsBasic Understanding of relational databases conceptBasic understanding of modern IT concepts, including cloud computing (for example Azure)Knowledge of SQL, PL/SQL knowledgeKnowledge of UNIX / Azure environment BY offers:Highly professional environment of top international industry experts.Chance to deal with the best-in-class SCM solutions and work with the most prestigious and advanced Retail, Manufacturing, and Distribution companies in the world.Excellent development abilities and further growth potential.Clear independence and empowerment.Permanent job contract.Highly competitive salary and benefits package.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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