Job Requisition ID #23WD71294Role/Purpose:The Customer Success Advisor is focused on driving success in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions. This role will engage directly with customers, proactively through data-driven triggered actions and reacting to inbound customer-initiated triggersPrincipal Duties and ResponsibilitiesEstablish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries Assist customers by providing direct guidance and resources to assist with onboarding new solutionsIdentify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goalsPartner with sales teams, the reseller partner, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issuesSuccessfully close out a range of data-driven customer success motions Drive high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-added conversation Capture customer success story While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity Minimum Qualifications3-5 years Customer Success/Account Management experienceCustomer Empathy & Customer MindsetAbility to operate in a dynamic environment, which means multitasking as priorities evolveCollaboration and coordination across multiple stakeholdersSalesforce proficiency Fluent languages spoken and written: Korean and EnglishPreferred QualificationsBackground needs to be in customer facing roles including account management, customer support, project management, customer success or salesStrong empathy for customers AND passion for revenue and growthSubscription business/license management experience is a plusHighly skilled at multi-tasking with the ability to quickly adapt and learnProgram or Project Management skills are an assetExcellent interpersonal skills will be needed to build the strong relationships, particularly with field organizations and business partners, which will be critical to successExperience in managing issues, scope, and quality while bringing areas of responsibility and tasks to completion under strict deadlinesCollaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environmentHighly skilled at managing time between calls, troubleshooting follow ups, customer relationship management and new customer outreachAbility to think outside the box as needed with an instinct for innovationAbility to build collaborative relationships within sales as well as sales support to facilitate better customer experienceExperience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-inLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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