Job Requisition ID #23WD71619Position OverviewThe Customer Success Advisor (CSA) will report to the CSA Territory Northern Europe Manager, and is focused on driving value and success in the "Onboard" and "Use" lifecycle stages of our Territory customers as they deploy Autodesk solutions. You will proactively engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA mission is to create customer loyalty and growth through irresistible customer experiences.ResponsibilitiesEngage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makersEstablish and complete onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively respond to customer inquiries, mostly by phoneAssist customers by providing guidance and resources directly to help onboard new solutions and identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goalsPartner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issuesClose out a large range of data-driven customer success motionsDrive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activitiesCapture customer success storyWhile engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team to pursue expansion opportunitiesAside from working on generally supported accounts, apply account planning for targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignmentMinimum QualificationsCustomer Empathy & customer mindsetAbility to prioritize and multiple tasksCollaboration across multiple departmentsFluent languages spoken and written: English + Danish, Finnish or NorwegianPreferred QualificationsBackground needs to be in customer-facing roles including account management, customer support, product management and salesAbility to build collaborative relationships within sales and sales support to facilitate better customer experienceExperienced in multi-tasking and able to quickly adapt and learnAbility to think outside the box with an instinct for innovationSDFC proficiency#LI-AS1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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