Job Requisition ID #23WD71961Position OverviewThe Technical Support Specialist focuses on solving client software installation and licensing issues. Issue need to be analyzed, documented, and resolved, creating an outstanding customer experience and enhancing the team's knowledge. You will report to a Technical Success Manager and require the use of risk tolerance, and independent decision-making when managing caseload. This is Hybrid role based in Krakow.ResponsibilitiesYou will convey an urgency to resolve customers' problems; reflect a positive, and professional disposition during support calls and in writing; and will follow up to ensure that their suggestions are understood and applied by the customerYou will research, troubleshooting systems and programs, and identifying program and system conflicts that may prevent clients from installing, licensing, or using Autodesk software.You will support customers through different channels such mail and chatMinimum Qualifications3 years' demonstrated Knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)You manage Windows system tasks (installs/uninstalls/system troubleshooting)You speak Italian and English languageCustomer interaction is your focusYou have experience working with multicultural environmentPrior SSO (Single Sing On) experience#LI-MM2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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