Customer Support Associate

Job Requisition ID #23WD71629Position OverviewWe are looking for someone to join our world-renowned Customer Support Team. With offices all over the globe, we consist of amazing support specialists who not only provide service to our users, but also work across multiple internal organizations to better provide a holistic customer experience. As a Customer Support Associate, you will support our users throughout their daily operations with passion. This is an exciting time at Autodesk and you will improve our users' experience every day, in several industries, all over the world. You will report to the Customer Support Manager. This is hybrid role with some work from home opportunities.ResponsibilitiesSupport customers and internal users who use ACS in different platforms. Our channels of communication are live chat, email, and phone. Interactions include troubleshooting technical issues, product usage questions, onboarding and set up, subscription inquiries, and carrying customer's voice to our teams to promote the business forward.Perform investigations into technical issues, and log cases with accurate information to provide a full record of each issue and resolution.Manage requests and act as a liaison with partners (Sales, Customer Success, Engineering, Operations, Marketing, Finance)Communicate daily with the Technical Team, Specialists, and Leadership to report support issues, bugs, important user concerns, customer sentiment, and product feedback.Take part in support-related projects to allow you to use your unique skill set and improve our team.Minimum QualificationsExperience in customer support.Analytic and technical mindset that helps you meticulously troubleshoot and evaluate issues.Are comfortable navigating customer relationship management tools.Understand the basic functionality of Apple iOS, Android, and Windows platforms and cloud-based software (Microsoft Suite, OneDrive)You are a master on breaking down complex concepts into daily terminology to help customers of all technical proficiencies?Other QualificationsPrevious experience troubleshooting and supporting iOS, Android, and Windows platforms.You really enjoy listening and learning from and talking to our customers. You have amazing composure and are very patient.Mastery of SalesforceExperience with chat systemsFamiliarity with the construction industryUnderstand the customer journey (from sales to adoption to support)About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer and field so customers can move through each phase of a building's lifecycle — from design and preconstruction to construction, turnover and operations — with the best solutions including Assemble Systems, Autodesk Construction Cloud, BIM 360, BuildingConnected, PlanGrid, and Pype. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.#LI-SV1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskersthe best, so they can do their best work. Learn more about our benefits in the U.S. by visitinghttps://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $46,200 and $74,800. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyonecan thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).