Associate Technical Program Manager

Search JobsJob DescriptionWWCC SRE Associate Technical Program Manager Why will you enjoy this new opportunity? We are starting an exciting new global team to tackle our largest and most complex VMware product and customer environments. This Associate Technical Program Manager role in the Worldwide Consulting Center (WWCC) is a great opportunity to expand your knowledge of cloud technologies, automation, large customers, and global culture. In this role, you will focus on improving the speed, reliability, and quality of infrastructure services, apply program management principles and practices to infrastructure and cloud operations, and Time Management, and serve as a main point of contact between customer and technical team(s). You will work closely with multiple vendors, WWCC SRE engineering, and several cross-functional teams in WWCC to orchestrate upgrades. Our teams comprise passionate customer-oriented team players, and you will be responsible for the entire upgrade engagement lifecycle – from scheduling through closure activities. One of your key responsibilities, as part of the SRE Global Organization, will be to standardize, document, and set Service Management practices, including communication, scheduling, closure, and reporting for upgrades for thousands of VMware customers by our organization, partners, and customers.          Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?·       Be part of a highly specialized SRE team that works in collaboration with management, professional services, support, and vendors·       Analyze customer requirements, facilitate, and deliver planning to customers and the engineering team·       Effectively collaborate with stakeholders ·       Build and maintain the confidence of colleagues and customers. ·       Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery·       Taking accountability for service delivery performance, meeting customer expectations, and driving future demand·       Maintain current knowledge of the entire VMware product line The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?Your regular activities may be modified to suit your professional strengths, but you can expect a variety of the following assignments:·       2+ years of experience in project management·       Strong communication, presentation, and interpersonal skills including the ability to interact, communicate, and build relationships with all levels of personnel, internal and external·       Work without close supervision and with a proactive, goal-oriented attitude. ·       Define, adopt, and maintain processes, systems management concepts, and standards to be used in day-to-day activities·       Develop and track detailed service plans, schedules, dependencies, critical paths ·       Secure and assign resources per SRE service deliverables·       Clearly communicate with customers and upper management any risk areas; come up with risk mitigation plans ·       Work outside business hours if required·       Must be a fast learner with the ability to explain SRE service management to a variety of audiences What Other Skills Are an Advantage? ·       Good analytical skills ·       Experience establishing relationships with stakeholders·       Bachelor’s degree or equivalent work experience Where is this role located?Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office. What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.Medical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off Programs40 hours of paid time to volunteer in your communityRethink's Neurodiversity program supports parents raising children with learning or behavior challenges, or developmental disabilitiesFinancial contributions to your ongoing development (conference participation, training, coursework, etc.)Wellness reimbursement and online fitness and well-being classes​ As part of the VMware global standards for integrity you will be required to go through a pre-employment screening process before you join  All job applications will be treated with strict confidentiality VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ​Search Jobs